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Original Comment Mon Dec 17, 2012<br /> West Jet - Flight WS3008 to Honolulu<br /> <br /> Wed Dec 26, 2012<br /> Emailed: West Jet Corp Office, copy West Jet President, Gregg Saretsky<br /> <br /> I would truly appreciate a response so that both the travelers and airline stewards are more aware of the acceptable practice if similar situation as below recurs in future trips.<br /> <br /> Q: Is it an acceptable courtesy and/or reasonable request asking politely the airline steward help requesting co passenger pull down the window shade due to blinding light/reflection? Simply put, is it more professional that way or let the traveller be the fall guy, DIY style (suggested by steward crew) ask the neighboring passengers across the row/seats and have them pull down the shade while the air stewards walked down the aisle smiling left and right at the passengers expecting passengers' DIY. The golden reply from the steward was, &quot;We can't ask the passenger to do it, you can try it yourself.&quot; <br /> <br /> Really?! This is so different from other flights/airlines where the stewards will be asking the passengers to pull down the shades; in doing so being considerate and mindful of the passengers' comfort.<br /> <br /> Hopefully this email will find its way to the right channel for better customer service continuous improvement before it hits the &quot;delete&quot; or &quot;recycle&quot; bin. Looking forward to receiving some constructive feedback at your earliest convenience.<br /> <br /> Yours truly,<br /> <br /> JC

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