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Original Comment I have had the WORST purchase experience of my life today. I have spent a combined total of over 4 hours today trying to make a simple purchase with your company. I am a retail store manager and I am disgusted by the service (and lack of service) I received from your company and customer service supervisors. If I conducted myself this way at my job, I would be out of one. Lets recap my day: 45 minutes trying over & over again to purchase a flight, 1 1/2 hours on phone the first time (sales rep Rio). I was then promised a phone call back by a supervisor (Kyan) at 6:30 pm central time which I waited until 7:00pm for and never received. I then called back and asked to speak to him, and they would not connect me to him. I was then set up with another sales rep for 1 1/2 hours who would not get it done the way I was promised. She tried to have me pay more upfront for a refund, and then pay my car separate when I got to Orlando....who knows if that price would change again by the time I got down there....based on my experience so far I would assume that would be a strong possibility. Every step along the way I was told that I can get my package price ( 4 separate times by 3 different individuals) that I was promised on the website and every step along the way I was then denied this package each time by the person who said they could do this for me. I have verified each step along the way that the price was still available on your website (refreshing each time along with deleting cookies and browser history to get up to date info) and each time I checked the price was still listed, but unable to purchase. As I am typing this I have now been waiting over an hour for a manager to call me back to try and resolve this.

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