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Original Comment OMG!!!I worked in an office for over 30 years and have never seen such incompetence and lack of job knowledge in a business. After trying to fill ONE simple prescription for almost two weeks and getting nowhere, I am outraged!! Over the course of a couple of weeks, hours listening to those recordings and speaking to a multitude of inept employees<br /> I was told:<br /> <br /> that I no longer had coverage<br /> that my ID number was invalid<br /> that my ID number is valid<br /> that my doctor's last name was omitted<br /> that ES needed a driver's license number<br /> that I was a migrated file whose information was incomplete<br /> <br /> Finally, I ran out of medication and had to call again to inquire about getting a supply from a local pharmacy.<br /> I was told that while I had coverage,the computer would not allow an override to do so and that the only way I could receive my medication locally was if I paid the entire cost out of pocket.<br /> <br /> I sat on the phone while the customer rep conferred with pharmacists and supervisors and maybe God himself and finally was told that &quot;of course, you can receive a 14 day supply locally if necessary.&quot; It took 45 minutes of being on hold while they inquired elsewhere, for me to get permission to do so.<br /> <br /> I don't know who to believe because all these people seem quite confident in what they are telling me as inaccurate and inept as they are.<br /> <br /> What is happening to this country??? No on knows how or wants to do their job.

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