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Original Comment I have been trying since 9 Jan 2013 to get two refunds. One is for the account on my sons cars, since he sold it. And the other is for my wife's car, since SiriusXM accidentally cancelled it, instead of the sons and was not able to give me back the exact subscription that my wife originally had. Eachn time they say that the refund has been processed, but then a week later NOTHING! I call back and now they try to blame my bank for reusing the refund. I check with the bank and they have no knowledge of any denied refund. When I call SiriusXM back they finally admit that it was their fault. I finally get a manager to help and after 55 minutes we have everything staightened out. She puts another refund in for me. Another week late NOTHING!! I call back again and another hour later another manager says she has everything fixed and process another refund. I'm giving it another week and then I'll write the corporate HQ. Their customer service STINKS! They never follow up on their actions. They just wait until the customer calls back.

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