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Original Comment Highly disappointed with the service today over the phone from the Waterford,CT office. Not only was the agent rude with the response to the question I asked of simply obtaining directions to the W.Hartford office, but the tone set me off completely. I then spoke with the agents supervisor who made me feel as if it were my fault for the incident. I am just in awe at the service provided from their office staff. Yes I admit using profanity at the end of the conversation with the agent because I was truly pissed at the way she could brush off the fact of explaining to her I was not happy and if she could maybe use another method in assisting her customers. She continued to talk over me saying "uh huh," "yeah..." Unbelievable... And no apology from her part at all. Although her supervisor insisted she had (never) received a complaint about the agent, there was no reason that I deserved the treatment I received from both employees today. I cannot believe that her supervisor made it seem as if it were my fault. The only F-bomb used was at the end of the agent brushing me off as if she did not care... Really...?! Appalled!!

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