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Original Comment Ayesha: Hello, how may I help you?<br /> ML: I am calling a number, which is a church office and your system is telling me to purchase minutes?<br /> ML: Is not a platform and nither a conference call.<br /> Ayesha: where you able to call another number?<br /> ML: yes<br /> Ayesha: that is in our terms of service M.<br /> ML: what?<br /> Ayesha: Terms of Service section 4. What Is Free and What is Not:<br /> Ayesha: We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain non-ILEC area calls, or any call wherein we incur a cost from another carrier. We may provide for a fee, premium prepaid services, which may be powered by YMAX Communications Corp. (YMAX), and may include some inbound, international, conference, platform and outbound calls that receive a recording and certain calls to non-ILEC areas, and the rates for those services will be governed by listed price lists or tariffs.<br /> Ayesha: Please read the message above<br /> Ayesha: you are calling a number where in we incur a cost<br /> ML: how do you know when a number belong to that category?<br /> Ayesha: if you hear the recording message about &quot;to call a conference, platform or purchase prepaid minutes&quot;<br /> Ayesha: that means the number is belong to that category and we incur a cost on them<br /> ML: No wander you have this &quot;good&quot; customer satisfaction!<br /> Ayesha: what do you mean?<br /> ML: and is growing...<br /> Ayesha: you can call another number but not the church office right?<br /> ML: how in the world you can say that a church is charging you?<br /> Ayesha: it is not the church<br /> Ayesha: it is the carrier of their telephone number<br /> Ayesha: church is only a building for religious person not a telephone carrier<br /> Ayesha: it is way different<br /> ML: It makes me regretting to opening an account with magic jack<br /> Ayesha: the proof on that M is you can call other numbers<br /> Ayesha: it means we are not the one who is charging you on that<br /> ML: I used the phone for regular numbers, not for &quot;platforms&quot;<br /> Ayesha: as mentioned it is not magicjack who is charging you<br /> ML: if you see the church asa a platform this is your problem, but I see it as a place where you can call when you need.<br /> Ayesha: if it is magicjack then you cannot call all the numbers<br /> Ayesha: it is not our problem M, the message you hear is from the carrier of the number of the church<br /> Ayesha: we incur a cost<br /> ML: so, this is the deal. You want customer able to pay you twice. nce when they get the service and then purchasing minutes. Aha!<br /> Ayesha: what?<br /> Ayesha: did you read my message?<br /> ML: I did and i see that magic jack is despising their customers<br /> Ayesha: Nope we are not<br /> Ayesha: I already explained it that if you hear the recording that means the number you have called we incur a cost<br /> ML: Four times today I was disconected by the customer service person when I asked to speak with a supervisor.<br /> Ayesha: in order the call to go through is to purchase the prepaid minutes and they are the one who will deduct it not magic jack<br /> ML: If a really need to pay for a call, I will do it myself with my land line phone. I don't need Magic jack for that purpose.<br /> Ayesha: okay M,<br /> ML: Can I speak with someone in charge of this program?<br /> Ayesha: there is nothing we can do about the recording message because that message came from the number you have called and we only find a way in order the call to connect on that number is to have the prepaid minutes<br /> ML: Can you answer to my question, please?<br /> Ayesha: I already did<br /> Ayesha: : there is nothing we can do about the recording message<br /> Ayesha: because that message came from the number you have called and we only find a way in order the call to connect on that number is to have the prepaid minutes<br /> ML: Are you the Owner or the CEO of magic Jack?<br /> Ayesha: it is not the magicjack program Micahel it is the other carrier<br /> Ayesha: 2 carrier are involved on this call not only magicjack am I right?<br /> ML: What is your responsibility with magic jack. Are you a paid worker, or you own part of it?<br /> Ayesha: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.<br /> Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat

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