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Original Comment I called your customer service this afternoon at about 5:54 PM to find out if my bill was correct because I think I made the payment last month and it should been $87.00 for the current cycle. First of all I had to wait quite long to talk to a customer service and listen to your add over and over. finally when a lady by the name Gene picked up the phone asked a few questions and started bombarding me about payment and how I am going to do it without proper greeting and and asking me why I called for. I had to ask her to slow down and use appropriate behavior to talk to a customer who is also a senior citizen. She did not stop, started arguing and putting words into my mouth. I asked her again to pay attention to what I had to say but she kept treating me like a 2nd grade citizen. At that point I asked her to let me speak to her supervisor. She said why you want to speak to a supervisor, I replied, I have make a complaint about your bad attitude, she said I will connect you to someone. I said no, I only want to speak to your manger. She insisted that she will only connect to someone a level up. Because of my bad past experience I did not want to speak to anybody else and I told her about it. But she seem determined to annoy me and not to connect to a manger or take a message for a manger in case if a manager is not available. While I was talking she HUNG UP ON ME. It is shame.<br /> <br /> After half an hour I called again. This time a man (Aron) picked the phone, I explained him the situation and requested me to connect to manager or take a message for him or her. He repeated the same story. I guess the first lady (Gene) who is egoistic and does not believe in respecting customers, smiling on phone and listen to what the customer has to say first, might have already written a negative note against me to cover her own bad behavior. That is why the second rep continued the same attitude to cover her up. I wish your company should have been more interested in training and teaching ethics to your employees instead of raising them to act like used car salesmen. I will suggest yo listen to my conversation with first and 2nd csr. I think it is time to change the company

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