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Original Comment Hughes net agent called, checked my GPS location and said I could now get Gen4 high speed internet, so I ordered the Gen4 10 mb download speed service. The installer showed up, disconnected my old service and installed Hughes equipment and got it operational on my computer. As he was leaving he wanted me to sign paperwork and told me Gen4 was not available at my location so he had hooked me up to an older satellite. I refused to sign to accept that service. It turned out what he hooked up was even slow than what I previously had so I called Hughes and told them to disconnect me and send an installer to reconnect my previous service. I called at least 6 times and was on the phone each time for over an hour and no one would do anything to resolve the problem. Finally I called just to disconnect service and even that took well over an hour. They kept telling me to hold while they checked something. I got disconnected twice but called back each time. I finally got it disconnected, then spent hours trying to find an installer that would reconnect me to my old service. Luckily i had not yet disconnected that so the account was still active. I finally got it reconnected at a cost of over $250. Luckily Montana does provide Small Claims court, where neither party may be represented by an attorney and a corporation must send a Board of Directors member to represent them or they lose by default. So I am filing in small claims court for costs and aggrevation and my time on the phone, about $2500 and I expect to win as no Director is going to travel from Maryland to Montana to represent them.

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