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Original Comment I wanted to express my extreme dissatisfaction with my entire Bloomingdale's experience. It began with trying to order a pair of Tory Burch flats from your website. The item said it was &quot;in stock&quot; but when I tried adding it to my cart, it said it was &quot;out of stock&quot;. Frustrating, but that's only the beginning. I then proceeded to call the New York Bloomingdales to order them and then the Chicago-Magnificent Mile store. Brian, at the store, seemed nice enough and acted eager to help. He claimed he ordered me the flats in my size. He took my credit card info and told me they'd arrive to me in 5-7 days. I thought that was it which would have been easy. I've never worked so hard to order a pair of $225 shoes but nonetheless, I got them ordered and was happy with that....or so I thought. A few days later, I wanted to check the status of the shoes. I never received an email or tracking number saying they'd been shipped so it concerned me. Apparently my order had been spontaneously cancelled unbeknownst to me, the paying customer. I needed the shoes for a special occasion and that date was drawing near. This would only push the arrival time of the shoes back more, and had I not called, I would still be waiting for them. <br /> The shoes then arrived a few days later, after I thought I got this second glitch ironed out. Excited to see them, I anxiously un-wrapped them. To my pure surprise, the box was totally banged up and dented. Strike one. I took the shoes out and inspected them, assured they would be perfect. I noticed very obvious, large scratches in the leather on both shoes. Strike two. I then notice the soles of the shoes have no tread and they've obviously been worn. Strike three. My husband, who doesn't normally have an eye for detail, noticed the issues without any prompting; a sure-fire sign there's a big problem.<br /> I immediately called customer service. After listening to the menu options carefully, I found there was not option to talk to a human being. I Googled other Bloomingdale customer service numbers, and all of them lead me back to the same, redundant and non-user friendly menu. I then pressed each option to dig deeper in hopes of finding the one that would lead me to a person. After about 15 minutes of this tedious and frustrating process, I found that Option 3 which is about product availability, not something I needed to know about, was the only option that would give me the &quot;in&quot; to a person. Once I reached a person, I was beyond livid. I expressed my extreme dissatisfaction and the only thing I was told was &quot;return them&quot;. Yes, I could have figured that out on my own without any of this ridiculous hassle. I was then put on hold for 30 minutes while that representative got a hold of the higher up, which I requested to talk to. That &quot;higher up&quot; was just as cold as the previous person, also putting me on hold for another 15 minutes. I was then told again to return the item. Once again, I didn't spend weeks of micromanaging your employees to hear the obvious. <br /> I figured I'd be offered a credit to shop with you again or be able to keep the beat-up shoes but still get my money back, or at least be offered decent customer service, but nothing (surprise, surprise). The shopping experience shouldn't be more work on the paying customer's part, FYI. I once again, had to go out of my way and spend time and money to package up the dilapidated box and drive it to a FedEx store. What a mismanaged, unknowledgeable, useless department store. Word to the wise: call Nordstrom and ask how they treat their customers. They do it beautifully and seamlessly time and time again.

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