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Original Comment Supervisor unwilling to right a wrong lost a customer today! Someone unwilling to take accountability doesn't deserve my service. I contacted dish for a payt arrangement. It was granted to be paid on 5/31. I paid the amount granted on 5/30 but 3 days later my service was interrupted without any notice. I called in stating that it may have been in error bc I satisfied an arrangement I was granted and the rep stated another amount became past due thus the interruption of service. I was perplexed and mentioned the previous reps conversation and stated that information was not disclosed to me and if the rep knew this information, why wasn't the arrangement granted for the total past due? The information had to present in the system.He empathized with me, totally following and understanding what I was saying. He passed me to a supervisor and I thought ok, we're going to get this issue resolved and service restored. Well, the exact opposite happened...she did not take ownership of the information I was given and tried to put the blame on me. I asked her flat out why would I agree to an arrangement just to be cut off in 3 days. Clearly it doesn't make sense. I thought someone in her position was competent enough to take ownership of an error made by the dish network rep and rectify the situation. The only thing she wanted was for me to pay an additional $104.90. I wanted to blow my top but kept it professional and let her know how dissatisfied of the level of customer service provided. It was awful to say the least.. Practices and procedures as well as recruiting competent supervisors should be high on the priority list.

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