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Original Comment In March we reserved a Ford Tarus for our 17 day trip out of Denver. The estimated price was $568.43. We left the terminal with a Ford Fusion (hardly a Tarus) and a document that indicated that our charges would be $546. When we returned the car one day early we were charged $901.45. We protested at the terminal for Additional Driver charges, toll pass charges, and other miscellaneous fees we did not understand or agree to. All we got was tough luck you signed for it. When asked to speak to a supervisor we were refused access. We called the 800 number and talked to Tim. More of the same. When we asked Tim for an adjustment after 20 minutes of conversation and access to his supervisor the answer was still no. When asked if he had the authority to authorize an adjustment, he replied &quot;yes I do, but I wont&quot;. The phone was disconnected.<br /> What troubles us most is the lack of explanation by your agents and the arrogance of your customer service personnel. It is apparent that your business model is quoting the lowest price up front and then deceiving customers who have in good faith given you their credit card by tacking on charges after the fact. <br /> We are not the only ones as Dollar has one of the highest incidents of complaints and lowest ratings in the Industry. I'm sure your parent company Hertz, a fine company, does not operate like Dollar.

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