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Original Comment I bought a samsung camera for my daughter. the charge cord was missing. they gave me a cord kit. used the camera for the first time on holidays and the shutter stuck and made it unuseable. returned to future shop for a exchange but could as i didnt bring the cord kit. went back again and was told i could exchange but they didnt have one. went back again and they couldnt still exchange as they didnt have one , i bought another different model and was told they would credit me the broken one, didnt happen, now told they will only send out to get it fixed at my cost, five strikes and this customer is gone for good

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