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These people are so incompetant its frightening. I had Medco, which is the same company, but when my employer switched insurance the scripts couldn't be transferred. My doctor sent in a new script which was refillable, but they thought ut was a duplicate and cancelled the refillable one. Then they promised to expedite my refill, annd sent it out 5 days later vis USPS. Ten days later I am still waiting. When I called, I was put on hold for 30 minutes, finally connected too a supervisor who disconnected me. An hour later I am still on hold.


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