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Original Comment I searched for a place online to express my frustration with this company. Our employer switched to Express Scripts nearly two years ago. I had horrible experience with surly customer service reps. The merger with Medco was handled so poorly that I cannot imagine why our companies management allowed the relationship to continue. I have never been able to login and see my prescriptions. I get email alerts that direct me to the online app only to receive the following error: "9999: We are sorry, we are unable to complete your transaction at this time. Please try again later." I have made several requests to have this issue resolved, even escalating to a supervisor. Every time I am assured that this will be looked into. Today I insisted to stay on the line until the issue is resolved. The IT technician informs me that they have a wide spread outage affecting all customers and there is nothing he can do at this time. It will 24 to 48 hours before the outage will be resolved. "Seriously!!!" The unfortunate fact is that there is nothing I can do until the management at my organization realizes that saving money causes employees to experience the poor customer service that would not be acceptable in our organization.

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