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Original Comment I have double paid my bill accidentely. after being told I would get my refun within 5 bussiness days. I called back after 11 days and was told they had not submitted the paperwork. opps o their part. Now it would take another 7 to 10 days!Not only did they not offer us even a free movie for our troubles, but before speaking to a supervisor I was told that I might not get my refund as by that time a new bill would be coming up! Hey the last time I checked when someone is taking my money and using it without my knowledge or consent, it was called stealing! That is so wrong on so many leavels. Needles to say I will be waiting on that refund because I will be discontinueing this service. I like to do business with reputable companies. The customer service staff is extreamly unprofessional, and you will be told there is no one else you can talk to to resolve the matter.

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