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Travelzoo and the Hyatt Palm Springs absolutely do not have their act together. They promote a travel package and no one knows anything about it. They charged my husband three times on his credit card and promised to take care of it, instead they allowed SEVEN days to pass so we could not get our money back! Be careful and do not trust these package promotions through Travelzoo nor the Hyatt in Palm Springs. It's hard to find good customer service these days.


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