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Original Comment Jasmin: Thank you for contacting Fandango Customer Support. My name is Jasmin. How may I assist you today?<br /> Jon M: Yeah I ordered tickets to oz the powerful a while back and had to call and cancel and was told I'd be refunded the purchase in full, but I just used the same gift card and no refund was ever received <br /> Jasmin: So on 3/29/2013 An email was sent to you asking you to repurchase before your refund could be processed.<br /> Jon M: Huh?<br /> Jon M: I don't recall the email<br /> Jasmin: It is possible the email went to your spam but one was sent to you.<br /> Jon M: Anything is possible, no rudeness intended <br /> Jasmin: Yes it is but as for the refund since it is after 90 days and we did not hear from you we cannot proceed with a refund request.<br /> Jon M: I requested the day of purchase and apologize but that's an unacceptable solution to the company's mistake... <br /> Jasmin: I understand that but you were asked to make a repurchase in order for your refund to be processed and no repurchase was made.<br /> Jon M: I was told via the telephone that day it would be fixed with no mention of any email catch 22<br /> Jasmin: Please give me two to three minutes to investigate your request.<br /> Jon M: I need to go higher up, please, is ur supervisor available you have done great but I need my problem fixed I apologize<br /> Jasmin: So what I cna is I will resubmit the refund request for you but I cannot guarantee that it will be approved since it is over the 30 day limit.<br /> Jasmin: I apologize the 90 day limit.<br /> Jon M: And that's why I asked for ur supervisor I shouldn't be penalized for ur employee not bringing to my attention I had to go through a &quot;second purchase&quot; to get refunded for a SINGLE purchase, <br /> Jon M: That doesn't even make sense<br /> Jasmin: Please give me two to three minutes to investigate your request.<br /> Jon M: Please give me the phone number for your supervisor I have asked 3 times now and am getting tired of being ignored<br /> Jon M: Your services are no longer needed after the number has been relayed<br /> Jasmin: I was trying to get an available supervisor for you. <br /> Jasmin: I have gotten one and I will be transferring you to them now.<br /> Jon M: Thank you<br /> Amanda: Thank you for contacting Fandango Customer Support. My name is Amanda. How may I assist you today?<br /> Jasmin has left the chat.<br /> Amanda: Jon are you still there?<br /> Jon M: Jasmin: Thank you for contacting Fandango Customer Support. My name is Jasmin. How may I assist you today?<br /> Jon M: Yeah I ordered tickets to oz the powerful a while back and had to call and cancel and was told I'd be refunded the purchase in full, but I just used the same gift card and no refund was ever received <br /> Jasmin: So on 3/29/2013 An email was sent to you asking you to repurchase before your refund could be processed.<br /> Jon M: Huh?<br /> Jon M: I don't recall the email<br /> <br /> Jon M: Jasmin: It is possible the email went to your spam but one was sent to you.<br /> Jon M: Anything is possible, no rudeness intended <br /> Jasmin: Yes it is but as for the refund since it is after 90 days and we did not hear from you we cannot proceed with a refund request.<br /> Jon M: I requested the day of purchase and apologize but that's an unacceptable solution to the company's mistake... <br /> Jasmin: I understand that but you were asked to make a repurchase in order for your refund to be processed and no repurchase was made.<br /> Jon M: Jon M: I was told via the telephone that day it would be fixed with no mention of any email catch 22<br /> Jasmin: Please give me two to three minutes to investigate your request.<br /> Jon M: I need to go higher up, please, is ur supervisor available you have done great but I need my problem fixed I apologize<br /> Jasmin: So what I cna is I will resubmit the refund request for you but I cannot guarantee that it will be approved since it is over the 30 day limit.<br /> Jasmin: I apologize the 90 day limit.<br /> Jon M: Jon M: And that's why I asked for ur supervisor I shouldn't be penalized for ur employee not bringing to my attention I had to go through a &quot;second purchase&quot; to get refunded for a SINGLE purchase, <br /> Jon M: That doesn't even make sense<br /> Jasmin: Please give me two to three minutes to investigate your request.<br /> Jon M: Please give me the phone number for your supervisor I have asked 3 times now and am getting tired of being ignored<br /> Jon M: Your services are no longer needed after the number has been relayed<br /> Jasmin: I was trying to get an available supervisor for you. <br /> Jasmin: I have gotten one and I will be transferring you to them now.<br /> Jon M: Thank you<br /> <br /> Jon M: Sorry I didn't want to forget any details<br /> Amanda: I do see that we did ask for you to repurchase back in March when you requested the refund. What was the reason that you were not able to repurchase for OZ?<br /> Jon M: I had a family emergency as in someone was hospitalized <br /> Jon M: I had explained that same day on the phone <br /> Jon M: Was told no problem we'll take care of it and I could expect the funds back on the same gift card <br /> Amanda: What I can do is resubmit your request however because this has been over 90 days I can not guarantee a refund for you.<br /> Amanda: I will include the information you have provided for me today as well. <br /> Jon M: Um that's unacceptable I previously explained that to jasmine, how high up this good chain does a paying customer have to go before a company error, no one saying two words about any darn email, or secondary processes, ??? I'm getting a little frustrated I apologize once more<br /> Jon M: Food chain**<br /> Jon M: May I please speak with your supervisor ma'am<br /> Amanda: I am sorry that you are not getting the response that you want at this time. However because of the time frame I am not able to guarantee a refund for you at this time.<br /> Amanda: I am the only manager that you will be able to speak with at this time if you like I can provide our corporate mailing address as well.<br /> Jon M: May I speak via the telephone your supervisor or the head of customer service, customer relations, or human resources please<br /> Amanda: Unfortunately no I am only able to provide a mailing address for the head of Customer Service.<br /> Jon M: How is it that I'm being penalized for a mistake or laps of job duities, not preformed by your employees?<br /> Amanda: You are not the email to request for you to repurchase was sent on 3/29/13 to email address [email protected].<br /> Amanda: We did not receive a response from you and were not able to process a refund at that time.<br /> Jon M: I would have proceeded with repurchasing if the option or &quot;email&quot; was indeed sent to my email, but infact I have never seen or heard of this email till today!?<br /> Amanda: As a mentioned before I can resubmit your request however I can not guarantee a refund will be processed. <br /> Jon M: We're talking about a movie ticket here? <br /> Jon M: 7$ and some change, <br /> Amanda: I understand and I am sorry for the inconvenience but I do have to follow a curtain procedure. <br /> Jon M: I don't feel I'm asking for anything unreasonable or unfair<br /> Jon M: You have record of me canceling and no ticket was distributed, I called in ur allowed time limit for canceling <br /> Amanda: Correct however we did not process a refund because we did not receive a response to the email that we had sent.<br /> Jon M: And because of a mistake made by fandango I am being robed and have had more than half of my gift card stolen back by the same company??? <br /> Jon M: How does that make sense to you? <br /> Amanda: I am not denying you another request for a refund I am just not the one that can make that decision at this time. You have waited over 4 months to contact us back in regard to your request.<br /> Jon M: I need the address for corp. while we are connected, I think they would like to know the amount or that there lack of sane just help is comming from there customer service dept.<br /> Jon M: Ooo<br /> Amanda: The mailing address is 12200 W. Olympic Blvd. Los Angeles Ca 90064<br /> Jon M: Who is the one who makes that decision than I need to speak with them or that dept now please ma'am <br /> Amanda: That is our refunds department and the is not a customer contact for them.<br /> Jon M: There is not a contact for the &quot;Customer refund dept?????&quot; Seriously?<br /> Amanda: Again Jon I am sorry however there is nothing further that I could do for you at this time? <br /> Jon M: Good day<br /> Amanda: Correct all customer contact is through our customer service.<br /> Jon M: I'm going to go find the corporate phone number ur fine<br /> Amanda: Is there anything else that I can assist you with today, Jonathon? <br /> Jon M: Some customer service would be nice <br /> <br /> Sent from my iPhone

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