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Original Comment I am very disappointed with my service all around. I called to cancel but was ask to give you another chance with a free upgrade to Gen4. And to also try your phone service. I have had nothing but trouble with your service from day one. The phone service is awful. Plus I did not get the rate we agreed to. I am paying double what I was paying with my other provider. False advertisement is all your good for, and ripping people off. I have had it. I gave you your second chance and have spent countless hours on the phone with your client service. With no results. The last time I called I was talked to rudely, and the call kept getting disconnected. And now you want more money. Absolutely not I say. I am contacted the BBB. I have all my documentations of every call I made. Dates and Time. Very disappointed customer who gave you a second chance

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