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I'm luckier than most - I started Gen4 Internet service in Dec 2012. The dish was installed properly - speeds tend to be 7672kbps download and 1063kbps upload. Through winter and spring storms there was only one day I had dropped service. Getting someone at C/S with the knowledge to tell me what to do was problematic! Since I've ordered Hughes new Voice telephone service - install and activation was simple, the quality of sound is excellent and there is no delays! I ordered the service with International calling but after 6 days of service and 9 C/S case numbers the International call blocking is still an issue between Hughes Net and Big River Telephone - the sub-carrier to this service.


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