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Original Comment My husband and I recently made a trip to Forney due to a death in the family. We chose to stay at the Best Western Plus Christopher Inn &amp; Suites located at 752 Pinson Road in Forney. We stayed there from Friday, August 9th until Monday, August 12th, itinerary # 126189106, confirmation # 113586226496. We picked your hotel because of the location, and some positive reviews I had read online.<br /> <br /> This was not a pleasure trip due to the fact that the reason for our trip was because of our son in law's sudden death and funeral. Even though our daughter would have had plenty of room for us, there were several in-laws, and other family members from out of town. So, my husband and I chose to stay at your hotel. The location was perfect. However, we were very disappointed in the service of our room. <br /> On arrival, we found the hotel to be seemingly well kept. The people at the desk were friendly and the room appeared clean and in order. On our second day, when the housekeeper knocked to clean, we were dressing to leave for the funeral. So we asked her if she could return, allowing us time to finish dressing and leave. She cordially agreed. That night, when we returned, the beds had not been made, and the cleaning staff had not visited. I went to the desk to tell the clerk what had happened and got clean towels. The next evening, we returned to find only the beds had been made and the trash removed. The dirty towels we had left in the floor of the bathroom had been removed, but the other used towels were still as we left them, with clean towels placed underneath the hanging soiled towels. There was a used wadded up wash cloth lying on the table next to the coffee pot, which we had not used and our snacks we had bought during the drive. None of the tables or counters had been wiped or cleared. Only the commode, tub and the bathroom floor appeared to have been cleaned, leaving us to believe the wash cloth on the counter over the refrigerator, next to the coffee maker had been used to clean the bathroom. Even the bathroom counter had not been wiped. I am a retired nurse and health officer and the mere thought of this very unsanitary practice is appalling.<br /> <br /> The second night I called the front desk, the young lady apologized and said none of the housekeeping staff was there and she was alone. She came to bring soap and pick up soiled towels and gave us 2 vouchers, each for a free snack from the hotel sweetshop. She said that because I had used a third party to book the room, she couldn't make any adjustment in our bill.<br /> I'm sorry, we did pay for full service. Therefore, I feel we should be compensated in some way. Even the offer of a free or discounted rate night in the future, would have been a good gesture. We could even have been offered a clean room to finish out our stay. Even though, I shudder to think that any room there, seemingly to be clean, could possibly be as unsanitary.<br /> As we checked out, I returned the vouchers, #12 and #22 due to the fact, the offer of a free sweet snack was merely a band aid for staying in such unclean conditions.

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