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Original Comment This company gets worse by the hour. The automated attendant is very annoying and can't understand anything. I know how to give my name and DOB and don't need her stupid examples that take up my valuable time. I call only when I need to talk to a person! I asked for a vacation refill and it didn't go through properly and the record showed it would be shipped too late. Thus I had to get a local refill which meant calling my doctor. The refill was NOT authorized because it was too early! No one called me about it and I went to pick up the prescription only to find out it hadn't been filled! No one explained to the local pharmacy that it was a vacation request. So I had to wait while they filled it in record time. So what do I get in the mail today--the refill that wasn't going to be shipped until next week! The CEO makes enough to pay for all our prescriptions while we have to deal with his mostly unhelpful employees. It was better under Medco and it is going to get worse as time goes on.

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