Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On Sept. 19th, my wife rented a car from Dollar Rent A Car, Portland Oregon Airport, that we had reserved on 8/13/2013. She was the 17th customer in line. She had flown in on a 6 hour flight from Florida. The wait time was extensive and by the time she reached the rental counter, she was tired from the wait and the flight. She spoke with the rental representative, who asked her if she wanted the LDW, SLI and the PAI. My wife has assured me that in all instances she declined all. We did not realize until she returned home and we checked our credit card billing, that the amount charged on the card, should have been $130.00, was approx. $80.00 higher. We contacted the rental agency, explained the problem, and was told that she had accepted, the LDW. My wife states that when the clerk brought her the rental contract, my wife was told to initial in all the blanks, that everything was declined. She was tired, and really did not review what she was signing. She had waited a long time in line, 17th customer, she wanted to get the car, and get to her meeting. Fruther she assumed that your rental clerk was being honest. Perhaps the clerk was honest an made a mistake, when my wife was told to initial all, everything was declined. <br /> <br /> <br /> <br /> During her first day of rental, the keys were locked into the car, she called the rental agency 6 times. We have relatives who confirm that, as well as the call registry on her cell phone. She also stated they hung up on her twice. The agency denies she called more than once and they state &quot;the line went dead.&quot;<br /> <br /> <br /> <br /> In emails between us and the agency, they have reduced the charge for the LDW by half. I have disputed the charge on my credit card. <br /> <br /> <br /> <br /> In the next to the last email they have basically called my wife a liar, that she did not call 6 times. I have told the representative emailing me not to contact me again, and have the corporate office contact me. As of 10/1/13 no one has contacted me.<br /> <br /> <br /> <br /> <br /> <br /> I have contacted Dollar Rent A Car corporate to file a complaint and was told they are an independent operation and that they have no control over the. <br /> <br /> <br /> <br /> I have used your corporate email contact twice, without a response.<br /> <br /> <br /> <br /> I have contactyed Portland Oregon BBB and filed a complaint.<br /> <br /> \<br /> <br /> I have contacted Oregon Consumer affairs and filed a complaint.<br /> <br /> <br /> <br /> I will try to contact Dollar corporate management.<br /> <br /> <br /> <br /> Desired Settlement:Refund<br /> <br /> <br /> <br /> Desired Outcome Description:I want the balance of the LDW refunded to my card and a written apology to my wife and myself.<br /> <br /> <br /> <br /> Product/Service Purchased:Rental Car<br /> <br /> <br /> <br /> <br /> <br /> Purchase Date:9/19/2013<br /> <br /> Date Problem First Occurred:9/19/2013

Feedback

Your Name

Your Email

Verification