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Original Comment It is a monumental headache to get assistance with the new tracfone smart phone purchased from HSN. Tracfone representatives seem not to know anything about the promotion, how to ad the 600 tripple minutes, meaning 600 text, 600 talk, and 600 data minutes. Since 9/27/13 I have been dealing with these issues. Also the battery does not hold more than a 4 hour charge. I called in about that last night, and all I got from someone who said his name was Lorenzo Trinidad saying, "Oh it is a smartphone and it is telling you that it needs a charge." Yes it needs a charge but why does it need a charge after being off the charger for 3 hours? When I took it off the charger it had an 100% charge. His response again was, you just need to charge your phone? Really!

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