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Original Comment OMG! I am so flippin pissed I can't see straight! I moved from one location to another - 10 miles - and my move was messed up so bad I don't even know where to begin. The tech setting up new location was in a bad mood and upset and couldn't get my modem to work - so he was going to leave and leave me hanging with NO phone or internet!! We had a 'discussion' and he finally stayed till it was setup. I still I'm not sure I'm setup right. Then - my bills came in Spanish with an account number that is not mine. They couldn't / WOULDN'T help me with getting that to where I could see my real bill on-line. Said they had no idea why my bills where in Spanish - but it was now fixed and with the right account number and don't pay those. NOT! Some days I was on the phone for HOURS! Either on hold or being transferred - on hold and transferred and had to start over every time. One Rep told me she was having a bad day and HUNG UP on me! I was told they don't want to be on the phone for this long either so trust them when they tell me it's fixed! It's not!! I asked for a regional supervisor - nope wasn't going to happen. Everyone I spoke to SWORE they had my issues corrected only to see the same thing AGAIN or another one would pop up. Then they sent me a return label for my modem. I never asked for that. No exchange modem - they wanted their modem back???? Nothing in return!?! That took about 2 weeks to fix. Then more bills in Spanish not my account number and nothing yet visible on-line. All representatives telling me everything is ok. THEN I get a call from CL 911 department - had no clue that department existed - this guys is saying they have me living in a totally different State and that my number didn't match my state address. For 2 ½ months still on phone trying to straighten out my bill. I pay and they would send it back to me!!!! They say I'm bundled - I say I can't see it on my bill. I am PLEADING that I get this straightened out so that Direct TV doesn't cancel my service - or that I end up with a LARGE Bill - or that I get turned in to a collections for not paying when I have been trying to pay. Direct TV says I'm good. Any extra payments I made only went to my phone and internet because they did NOT have me correctly bundled. By this time now I am down to only 2 - 3 hours on the phone 3 days a week. My last call 4 days ago I was told by Direct TV and Centurylink - despite my concerns - all was fine and I only owe what my bill says. Today I get a letter from a COLLECTION agency saying CL sent me to them for non-payment!!! 2 hours again on the phone and was charged a fee on top of paying the collection amt. I have NEVER had any of my bills ever sent to a collection agency and this was extremely upsetting since I was on the phone with CL trying to avoid this in the first place. They are so inept! I am still not certain this was 'fixed' as this will be the 32nd call on this - I think they just took my money. I tried to get a cable company for internet and phone - but they wanted to dig up my yard - drill holes completely thru my house - drill and attach a box on the outside of the house and even after all that my phone would be on one side of the house and my home office on the other side of the house. So I said no to them but feel stuck with lousy customer service of CL. I can't believe they sent me to a collections agency when I paid and they would send it back to me or apply it to JUST my phone and internet cuz THEY didn't have me bundled right. I have NO Respect this company!!

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