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Original Comment The Haier customer service number is a joke. I bough my air conditioner I\at the end of April 2013, it stopped working mid June. I called them and told them I wanted a new one and they said it had to be looked at by a technician before they would replace it. So I actually had to take part of the day off and lose money to take this air conditioner to a technician that they referred me to, and the guy was a really shady guy, and said all that it needed was a cleaning which was weird because it was brand new, and also that the cleaning wasn't covered by Haier so it cost me $35. I got the air conditioner back and it still didn't work, I called the shady guy at Grace Appliance back in Lynwood Illinois and said it still didn't work. I called Haier again and they once again said the technician didn't rule it as defective so I had to let him try again(This cant get any more inconvenient). He took it again and this time said it just needed to be recharged and again weird because its brand new. This time he said it was fixed, and guess what, it was not. I called Haier once again and they said it still hasn't been considered un repairable yet. So I would have to have another company come and look at it(This seems so much more difficult then just giving me a new air conditioner). So at this point Haier could not be more of a unbelievably non customer comes first company it is unbelievable, but wit it gets better. The new company came in and deemed it unrepairable and finally after a month of no air conditioning in the summer because Haier doesn't care about their customers I thought I would finally be getting a new one. Nope after another two weeks the finally decided that they would send me a new one and when it got here it was the wrong one. That was three weeks ago and I have been calling them everyday to see when im getting the right one and they keep saying we are going to escalate it. Apparently this is what they are trained to say because everyone of them says it to you like that's going to make a difference. So I went through half the summer without the air conditioner I paid for because Haier does not want to compensate their customers for their defective items. I am still waiting for them to decide to send me the air conditioner I paid for. Its been over 2 months since the ordeal started and they haven't made it right. They should be ashamed of their company for that. Its absolutely ridiculous. Please people stay away from Haier they are deceptive and they do not care about their customers.

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