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Original Comment Congratulations on the wonderful selection of coats and wraps that you have out for this Winter Season. Thank you for responding to my Letter of Non-Service Complaint dated September 11, 2013 from the White Flint Mall, Rockville, MD Store. I shop at Lord &amp; Taylor very frequently and have for the past 15 years, so I was quiet upset with the horrible disrespect of non-service that I received during my last visit that words cannot truly express how I felt during that visit. I purchased some items on the 1st floor but could not get assistance yet all of the other shoppers around me was receiving service. I went to the upper level and the same thing happened. I returned my purchase and hobbled out of the store (On my one crutch). <br /> In your letter of response, the Regional Manger did contact me via telephone. She informed me that she was sorry and inquired who the Associates that did not perform the service were. I informed her that it is on the receipt that I attached to the letter to corporate. She then informed me that she will chat with those two Associates and there was no follow-up with me.<br /> This prompted me to want to contact Corporate of these procedures and how unfair as a Consumer it was to me. After praying about this, I went to the store and was able to speak with Manager Ms. Jackie who apologized profusely for those incidents and went to her Manager to see what else could be done. She returned with another Manager Ms. Karen who also apologized and they presented me with a $25 Gift Card. Any time something like this or similar please contact a Manager to rectify it right then is what they said to me.<br /> Although I did not purchase my Wrap, Thank You Ms. Jackie &amp; Ms. Karen for Wrapping your Compassion and Customer Concern around me! Being a young black handicapped female, I am so appreciative for the level of Customer Service that I received. This was what I was accustomed to receiving while shopping at Lord &amp; Taylor. Kudos to Ms. Jackie/Ms. Karen once again!

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