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Original Comment Corporate Office,<br /> <br /> <br /> <br /> I am attaching a string of emails regarding a purchase that I have been trying to make. As you can see I have ordered 3 times and have been cancelled three times and each time I have been assured that the product is available. The product remains on your website as we speak and therefore I assume that it is available. I can't believe that a company of your reputation and stature would advertise a product that is not available. I am certain this is not the way you perceive the process should work at Timberland.<br /> <br /> <br /> <br /> <br /> <br /> I would appreciate a response.<br /> <br /> <br /> <br /> Thanks in advance for your help in this matter.<br /> <br /> <br /> <br /> Regards<br /> <br /> <br /> <br /> Dave <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Once again I am writing to let you know that I did reorder the boots with a customer rep on November 30,2013 order ots would be shipped. This was 30 % off plus another 30 % off and free shipping.<br /> <br /> On December 1, 2013 I once again received a notice that the boots are unavailable. Your website still has them listed as a available. I think I have been very patient and I am wondering whether there is any connection between the folks selling and the folks supplying.<br /> <br /> When I talk with customer service everyone is extremely helpful and has indicated that the boots are available. After that it all falls apart...the discount period has passed , the boots are not available.....someone has dropped the ball and it is not me. I have spent an inordinate amount of time and effort trying to resolve this.<br /> <br /> <br /> <br /> I would appreciate further direction.<br /> <br /> <br /> <br /> Thanks<br /> <br /> <br /> <br /> <br /> <br /> Dave<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Thank you for contacting Shop Timberland Customer Support.<br /> <br /> <br /> <br /> We are very sorry for the inconvenience you have experienced from the cancellation of Orders Sometimes we have low quantities available for a particular item, and there is a slight possibility that it may be out of stock when we attempt to ship your order. Please know that we would be happy to submit another order on your behalf with the aforementioned discounts with free Overnight shipping. Simply contact our customer service department and reference your order number <br /> <br /> <br /> <br /> Please let us know if there is anything else we can do for you, and thank you again for contacting Shop Timberland Customer Support.<br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Mark S.<br /> <br /> Customer Service Representative<br /> <br /> Customer Support at www Shop Timberland <br /> <br /> If you have additional questions, please visit our online Help Desk.<br /> <br /> <br /> <br /> --- Original Message ---<br /> <br /> From: <br /> <br /> Received: 11/29/13 11:16:38 AM EST<br /> <br /> To: <br /> <br /> Subject: Order Inquiries<br /> <br /> <br /> <br /> <br /> <br /> <br /> Name: Dave<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Wrote: I placed an order online on Nov 24 ... The product was featured on your website and I was eligible for a 30 % off promotion. That same day you notified me it was not available. On November 28 I placed an order over the phone with a customer rep order . he assured me the product was available and this time I had a 30% discount plus a 25 % discount along with free shipping. Today Nov 29th I received a notice that the product is not available once again. My concern is I have gone through the proper channels ordering something I believe was available only to find out that you have listed it on your website and it is not available. I am now no longer eligible for any discounts. I have been a loyal supporter and purchaser of Timberland products over the last 30 years and am more that a little disappointed at the nature of who you are now conducting business. If the product is not available then simply indicate that on the website. On Nov 24 it was available according to your website and on Nov 28th it was still available with a 25 % discount.how is that being transparent with the consumer? I would be happy to discuss this further with you .I can be reached at 603-. Thank you ..Dave <br /> <br /> <br /> <br /> <br /> <br /> ------ Please do not remove your unique tracking number! ------

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