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Original Comment I began my service by calling Consumer cellular and was told to go pick up my phones at Sears, which I did on 9/9/13. I made numerous calls to the customer service number and set up 3 phones will 45-80 phone numbers and 20 downloaded pictures and 3 different set up screens for myself 60 yrs old and my parents 80 years old. Two phones are working okay but the 3rd phone has been a problem for 3 months and to date STILL UNRESOLVED because everyone does the same exact thing==pass the buck to the next person not one time but 3 times on the exact same phone number. I bought two phones alike so I didn't have to learn to set up different phones and to resolve this I asked for both phones to be replaced with working phones. REFUSED..4th phone now being sent--Consumer says I have to use my Square Trade Protection to get a replacement phones. Consumer says itis not the service but they have no tech dept to know for sure. So 3 months later I still have no working phone, use all claims for Square trade, followed 10 steps for every phone to find out the same problem is there. No 1 in service, Absolutely not how would you feel spending 3 months sitting on the phone, stressing out over doing the same things over and over and getting no resolution to a problem I DID NOT CREATE...I hope you will do the job of the NO 1 (Don't BELIEVE IT) in customer service and resolve this issue as I prepare letters to everyone I can think of BBB, AARP, Con Cell corporate(which customer service refuses to gvie me your telephone number), FCC and whoever else I can talk to. How can a company be number one if they n't back up the phones you buy at SEARS, replace new phones with previously used phones,have no tech dept and are confused with the warranty company who tells the customer to call Hawaii to get a new phone?????<br /> AT the end of my patience sharon Arro, Turlock CA

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