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Original Comment What an all around horrible experience!! We ordered a bundle package thru directv and they set us up with Hughesnet internet service.Hughesnet subcontracted a company called Digistar Genisis.The installer was very polite and a nice guy but during instalation he drilled right thru my main power cord on the side of my house and started a fire. Sparks came flying out everywhere and then the main electrical line stared on fire. The installer claims the company does not have their own electrician so I had to scramble and look for an electrician myself to come out on a sat last minute to clean up his job. We did all of this by ourselves when this was clearly not our fault. The installer was ok with the fact that we could of gone 2 days without electricty and an open hole in my main electic line while it was snowing out and i had no heat or electricty. When I called Directv they were very sympathitic. When I called Hughesnet the agent said well what would you like me to do? Figure out a solution and call us back????? Really? I was hoping you had the solution! This has never happened to me. I'm completly shocked as to how Hughesnet is handeling this situation. Hello!!!! My house almost burt down and you almost lost an employee!! The agent said "well they are subcontracted its not our employee" The electrician said were lucky that the Installer is not dead in my basement and I should be glad I'm not in the street waiting for a fire truck watching my house burn down!!!!! Not one of the 3 companies involved here has reached out to us to see how everything is or if we have electricity,NOTHING!!!! I am completly disgusted and am very sorry I even signed up for this!!

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