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Original Comment I have a dishwasher still under warranty that suddenly stopped working. I called the repair number and spoke with the representative and it was determined over the phone that it was a control panel issue. She said she would order the part for the model number which I gave to her. The appointment was scheduled for December 18, 2013. The technician arrived an hour late. I took the day off work. Within five minutes he confirmed it was the control panel, but he did not have the part. He said he would order it and have it mailed to the house. The first available appointment he had was Dec. 30 to return to install it. When I questioned him about this late appointment, he said it was due to the holidays. So now I am going through the holiday entertaining season without a dishwasher. He assured me that Dec. 30 was the earliest appointment.<br /> <br /> <br /> <br /> <br /> <br /> I was not pleased that I took a day off work and hung around for 5 hours and the technician did not have the part as promised and expected.<br /> <br /> <br /> <br /> Then this morning, December 30, when I was told I had an appointment, I once again stayed home to await the repair. I called at 7:45 AM and heard an automated recording that a technician would be here between 8 and 12:00 today. They never came and when I called again they said it was scheduled for January 30. I fail to see how that makes any sense, as being the first available appointment after the holidays. I also verified it at 7:45AM with the automated recording from my house phone. It was then 11:40 AM when now they are telling me it is January 30 ????<br /> <br /> <br /> <br /> I called and tried to get this corrected and asked to speak to a supervisor. I was disconnected 4 times and had to retell the story to 4 different agents. I did get the names of two: Gail and Joy. Joy promised me that a &quot;Mr. Sean&quot;, her supervisor would call me back within an hour. He has not called me back the entire afternoon.<br /> <br /> <br /> <br /> I called and spoke with Patrick, appliance manager, at the Sears in Modesto. He put me in contact with a customer service department number. I spoke with Louis and was disconnected, making this 5 times my call was dropped. I called back and finally Angelo was very helpful.He put me in contact with Linda who also told me that the earliest available appointment is January 7. I was not pleased with this delayed date and having to arrange yet another day off of work to be there. I have no confidence that the appointment will occur or that the issue will be resolved. Experience has proven that. <br /> <br /> <br /> <br /> Linda suggested that I contact your department. I have lost two days of work and have had absolutely no work done on my dishwasher. I have spent the entire afternoon trying to bring about a resolution and expedite this ordeal I have been put through. I was on the phone for 3 hours with various service departments of Sears. I strongly feel that Sears should do everything in its power to send out a technician immediately and repair the dishwasher. I have been greatly inconvenienced.<br /> <br /> <br /> <br /> Typically I purchase all my appliances from Sears and have so for the past 30 years. But this experience has led me to consider other options when I am looking to replace or update any appliances. The customer service I have received has been very poor and this experience has been beyond frustrating.<br /> <br /> <br /> <br /> I would appreciate a response in detailing how this matter is being handled, including whose attention this being drawn to. I also would like to plead for a sooner repair appointment. This matter should have been fixed on the first scheduled appointment of December 18. January 7 is not acceptable.<br /> <br /> <br /> <br /> I look forward to an expedient response.<br /> <br /> <br /> <br /> No response has been forthcoming since I emailed the number I was given to file my complaint. I was promised an extended term on my service agreement and a gift card. None of this has been forthcoming. All I wanted was the service appointments to be honored. Taking off now 3 days of work and nothing to show for it is very poor service. Sears should have paid a repair person overtime if they had to, to correct this problem and maintain a customer base. I have lost all confidence in this company. I will no longer be shopping here with such poor customer service and lack of follow through from this company.

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