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Original Comment Hi...just had a major problem returning a pair of shoes I purchased 10 days ago at Valencia, CA store #1244....manager was rude and said he did not have to refund the shoes though it was defective...seems his rudeness reflected the culture Famous Footwear has and that is to make a profit at any cost even if it means ripping off people!!! He said he would take the defective shoe back "this time" and made me feel like the $50 investment was my loss...what a poor customer service experience especially coming from a manager...the company is only interested in rewarding uncustomary oriented policies...well, we learned our lession and will never do business with your company again...prefer to deal with companies that value their customers and not fleece them for some CEO/executive benefit that mandates poor service straight down to the consumer!!! So sorry but this manager...I.G. is worthless and antagonistic!!!!

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