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Original Comment My husband and I had the same experience that other customers had where we declined the insurance and it was added anyway. We signed the computer screen assuming that the quote given by the airlines was valid and the visible part of our receipt in the rental agreement folder showed that amount. What we did not realize was there was a part of the agreement folded under that added insurance! Southwest changed us from Budget to Dollar when we changed our reservations or we never would have chosen Dollar due to a similar experience with them a couple of years ago. I caution anyone who uses Dollar Rental to be very careful and have the clerk point out state what your total amount will be. Better yet don't use them!

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