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Original Comment Normally the customer service has been good,but today it has a lot to be desired. Last month I telephoned Consumer Cellular to let them know that I could not make telephone calls on my Duo telephone in my house. The lady suggested that I return the telephone and they would determine if something was wrong with the telephone and send me a replacement since it was under warrenty,if they could not fix the current one. In the meantime I ordered an extra telephone over the phone,and asked the lady if I could use my current Sim Card when the telephone arrived.She said that that would be possible and to just call them when the replacement telephone arrived. The next day my Duo telephone decided to work,so I called Consumer Cellular and told them that I would probably be rejecting the replacement telephone when it arrived because my current telephone was now working. I was told No Problem. Well. the replacement phone arrived in the post office,and I told the clerk that I no longer wanted the telephone so the clerk wrote Refused on the package and I wrote returned on the card where my signature would have gone. Today I wake up and CANNOT USE MY CURRENT TELEPHONE BECAUSE IT SAYS THAT THE SIM CARD IS INVALID.I telephone the office and asked what gives and was told that I had ordered the telephone over the internet and that my SIM card was made invalid when the replacement telephone was sent back to the company. I Never ordered the replacement phone over the internet,and I did not give the company the OK to do what they did.They would not even consider revalidating my current SIM card which never left my DUO telephone. ZAK more or less called me a liar.

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