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Original Comment WS Calgary - Miami - Lima MAR 01,2014<br /> <br /> <br /> <br /> I have just returned from a 10 day trip to Peru via Miami. The tour itself was a fabulous experience, I wish I could say the same of my service and experience with WestJet Central Baggage Services. In spite of over 8 attempts and hours spent on the phone and on-line, the baggage service department could not find my bag. The manager for baggage services in Miami did not answer calls nor was the messages left followed through with. No one could locate my bag, even after being reassured by the baggage recovery team that they are in custom of dealing with this daily and for me not to worry. This fiasco caused me a great deal of stress, and a good deal of money as well, as replacements needed to be purchased and cabs hired to finally locate my bag in Lima Peru Mar 10,2014. I started the search for my bag Mar 02, 2014 and files indicated that the bag finally arrived in Lima Peru Mar 08,2014. LAN, WestJet associates, had me running on a 4 hr goose chase through the airport until I could finally find the right person to help and FINALLY recover my bag. <br /> <br /> I travel frequently and use WestJet Airline on a regular basis. I have to say that due to the deplorable service I have received, I will share this information with my friends and family and will look at other options for future travel. I look forward to hearing from you as soon as possible with your plan to rectify this unpleasant situation.<br /> <br /> <br /> <br /> Sincerely<br /> <br /> Lorraine P

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