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Original Comment i am upset with verizon and your customer service rep. As a valued customer for about 20 years. In July of 13 i sign a new 2 year agreement with your company the sale associate talk me into a smart phone with a 60 dollar plan and to me my 20% employement discount would apply. In March i started have phone issues and now am on my 3rd phone your company did a great job fixing these issues. But i guess one of your associate noticed i should not have been receiving this discount and changed my plan without telling me. So when i received my next bill i was surprise to see the increase. Called Customer support and was told with my new plan my discount was not eligible. I said that your sale rep had told me it was and i was told that it did not matter what the sale rep told in i sign the contract and basically to bad. And informed me even if he wanted to apply the discount your system would reject it. i am not sure if this is true your system accepted it for 6 months before my other issue brought it to your attention. If I make a mistake i have to honor my word it looks like your company does not. While talking to your customer rep about this issue i had to ask him not to raise his voice at me i could tell he was getting upset with me. I guess I have no other choice but to look into t mobile buying out my contract i will also be changing my fios to brighthouse and will no longer do business with verizon. I'm sorry we were not able to resolve this issue. i hope you as a company treat you customers a little better and live up to your words<br /> <br /> <br /> walter rose

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