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Original Comment Date: May 2, 2014<br /> <br /> To: whom it may concern<br /> <br /> Dear: Company<br /> <br /> I Angel Valentin have been trying to replace batteries and charger from Ridgid that were bought in Home Depot. I registered the tools when I bought them to be able to obtain the life time warranty. Some months later the batteries were not working. I brought them to the store here in Jacksonville NC and they were replaced. No one told me that the exchanged batteries needed to be register. I know that Ridgid tools have to be register so, I try to register them. I was not able to because I needed a receipt. I left it at that because I had already registered my tools and they were only exchanging the batteries. Not long ago the batteries stopped working. I proceeded to take them to Home Depot . Now they are telling me that they cannot exchange them because they were not registered. The charger is not working and they say that it is.<br /> <br /> As a contractor I rely on my tools. That is why I purchase tools that have a good warranty. I don't understand what is the problem. I don't understand what the problem with Ridgid. I paid for my tools and I registered them to have warranty on them when needed. The exchange of the batteries was done at Home Depot so they should have a record of the exchange of the batteries. <br /> <br /> I would like the problem solved as soon as possible. If the problem cannot be resolved please return my money so that I can purchase tools with a company that would honor the warranty.<br /> <br /> Thank you for your time.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Angel L. Valentin

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