You failed to provide sims when I paid $20.00 to rush it. You sent two packages but before they both arrived they got returned by the post office. I called for a supervisor 2x to fix it but couldn't get to a supervisor. I wasted $20.00 on your failed promise to deliver. I was denied authoritative access to the supervisor to remedy it. Now I will hdrswl my request to be your customer since I don't like being screwed. I want my $20.00 back.
I've tried to reach Corporate Offices with number found on internet. Got message saying system down try later?????
I wanted to ask about the Deception perpetrated by Consumer Cellular about "UNLIMITED DATA plans!
They LIE !! Unlimited to this company means 50 whatever they call it . Once you reach their limit the SLOW your internet down to not enough power to even listen to a podcast or video!! DECEPTIVE practices!! To have customers PAYING for Unlimited Data. Which they will ultimately LIMIT !!!
I am a Csr with Consumer Cellular in the El Paso district.
I want to bring to your attention that The Ozmo and knowledge-based system we are required to use, does not have certain phones listed. Alot of us have to use google to assist our customers because the programs we are offered are outdated and not user friendly at all. Keep in mind, we are dealing with senior citizens as our main source of business. Is there any way our company can update its systems so we can better assist our customers? It is a little frustrating not being able to assist them when they are already having issues with their devices. We cannot navigate them through the troubleshooting process and other tasks properly due to the out -dated programs and work material we already have. If we cannot fix the issue or think we have fixed it by the end of the call and sometimes guessing or giving inaccurate information and it happens again they end up calling back it does not help with overall voc. Can someone address this issue for us please?
consumer celular is a scam. rips off seniors. horrible customer service. i can't get a final invoice, after closing my account. reported them to bb , desputed with my bank. fcc as well.
they email me saying a owe for a bill for the next month , after canceling, but won;t send an invoice.
i have no information , as the accont is closed. they say they still have an account code why? it s closed!
porrly run company, no customer service. seniros stay awy!
I recommend that everyone considering Consumer Cellular to run in the opposite direction and fast! My 78 year old mother added me to her account and we ordered a Samsung A53. When we received the phone and tried to activate it, it took days to get it up and running with CC's tech support. Once the phone was finally connected to their service, almost none of the features would work. CC's tech tried several attempts to program and reconfigure things on their end, but no luck. I was told to contact Samsung, and I did, and their tech support had no luck at fixing the phone either. I was told I could return the Samsung and I ordered an iPhone 14 Plus. Mind you, that with BOTH of these phones, I paid the extra money to receive them 2-day express and received each of them almost a week after my order was placed. So, with the Samsung, I had my case and screen protector way before the phone arrived. The phone was taken right out of the box, put into the case and never removed until I returned it. I'm the meantime, the almost the exact same problems with the A53 was happening with the iPhone. Again, several attempts and phone call to CC trying to get it to function properly and no luck. I was then told that I would have to take this, supposed, brand new iPhone directly to an Apple Store, which the closest on was 2.5 hours away, but I did it. They got the phone to start working, but not properly, it still glitches and has to be restarted all the time. During this process, I receive the A53 back, being told that they denied my return due to scratches on the phone. I, 100%, wholeheartedly, deny any damage to this phone because it was cased from the getgo! I requested their pictures of the said "scratches" and to know the name of the Supervisor that denied my return. At that point I was just repeatedly told they couldn't tell me. Then, by the next day, I receive an email from a "Supervisor " with attached pictures. This "Supervisor" sent me the "pictures", but did not supply me with his full name, only "Joshua". I compared their pictures of the supposed damage to the phone I had in my possession and I could not find what they were accusing. I made the point about it being cased from the late delivery and that the pictures they provided could have been from any phone because the damage did not show on the one I had. I also made the point that if, in fact, there was damage, how could I not know that it happened after they had it back in their possession?? Well, of course, all I have gotten is a denial, misrepresented pictures, a single named supervisor and a good screwing because they are not only refusing the return, they are charging my mothers bank account for the price of BOTH phones and have locked us out of her online account!!! The A53 was a defective, non-working phone from the getgo and the iPhone is not much better! I am, of course, taking all the information I have, text messages, chats, emails, everything to our Attorney General and filing a Consumer Complaint and every other thing I can file against these disgusting, lying, cheating people and I highly suggest that all the other negative reviews I have read, and there are MANY, do the exact same thing! How they can consciously screw people like this is beyond me, but they need to be stopped!!! So PLEASE, if you are considering this company for ANY kind of service needs, please DON'T DO IT!
Dear All with Consumer Cellular;
I have been dealing with some alleged new programming for the 4G LTE phone & my phone did not accept the new programming upgrade via their cell towers; to my understanding, Since late August 2022 their cell towers are not reporting calls with usage to I read more than my phone & account. Yes! they will bring up their delayed calls/usage" as a lame brain excuse which puts last months minutes reported to this months minutes & reduces this months minutes so you can not use your all of your minutes for this month & probably next month. I understand they may be forcing those who are on a Minutes Plan to change to "unlimited" yet I have been told the delayed Reporting of the calls would not change that either.
Consumer Cellular, Inc.: You Will Pay for Their Mistakes
Read the reviews. Check with the Better Business Bureau.
My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided.
This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice...
Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time.
Well, I did not pay that bill. And you wouldn't either. So, Consumer Cellular charged me a late fee.
A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service.
But I did not pay the late charge (you wouldn't either). Now every month I get an invoice with a late charge for not paying the previous month's late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it.
They cheat me; they will cheat you.
worst customer service I have been calling customer service since OCT 1 2021 about a problem with our texting service. I finally get a call back Oct 27 2021 and the woman gets real loud says I have no idea what I'm talking about. I asked for a supervisor she gave me a Steven and he just kept repeating what the woman had said I asked for his name he refused to give his last name I asked for corporates number he said he has no idea what it is and my problem was never fixed.
To Whom It May Concern:
I just cancelled this service for my aunt for not having coverage in her area. The phone is dropping calls no matter where she is in 10 minutes. Your customer service rep was not helpful. As I was explaining to her the issue she overtalked me the entire time. I am in sales. I know this is not the way you treat customers that aren't happy with a service you are not fully providing. At the end she kept pressing me that the number would be lost etc.. As I was trying to speak she kept getting louder and over talking me to the point I just hung up.
I am sure this is not the way you want to do business. I will be sure to tell family and friends about how lackluster the customer service is dealing with older adults. Who will not go and pick up a sim card, try to fix a phone themselves as they aren't that technical in the first place.
I just submitted negative comments to your customer survey. I purchased an iPhone SE last month at a local Target store and opened a Consumer Cellular account. Today, my wife purchased an iPhone SE at another local Target store and she was added to my account. Upon returning home, I learned that my phone came in the "thin" box and only included a cable (I had to purchase the $20 charger box separately) while hers came in the "thick" box and included cable, earphones, and a charger box. I was told that Apple recently changed its packaging and CC now sells the thin box. I'm not at all satisfied with this because the price is the same. Also, I checked the website and CC does not fully disclose the details of phone purchase. It's a type of bait and switch if you ask me.
I don't know if anyone HIGH UP in the Company(CONSUMER CELLULAR)reads these! But this one, they should! I am on Social Security Disability! I have been TRYING since Dec. 16th to get a refund that I sent a I-Phone 11 back in plenty of time! Consumer Cellular said they sent the Refund but it NEVER reach my CIti Card account FAXES, EMAILS CREDIT CARD STATEMENTS OF 3 MONTHS, had set of 2 3-way conversation with my Credit Card Co. STILL they refused! I have did EVRYTHING Consumer Cellular asked of me to do! YET they refused to fix this situation! It's easy Arithmetic people! I have tried and tried! Next step will be court! It's not a threat it is a FACT! I am done with hours, and hours, and hours of phone conversations to NO END! I cannot do this anymore! It is an easy fix but NO ONE IS LISTENING! They say they are but their not! The whole problem came when they said thier original refund they said was SUCCESSFUL! But Citi Cards NEVER EVER received it, and her we are over 3 MONTHS later, and it has still not come through! I don't know who's money they think it is their own personal, or the companies! They act like it is theirs, its mine it will be easy to prove in Court! I cannot believe they want to do this! But I am DONE fighting the same stuff it just goes on and on and on!.
As noted in other comments here, I have been a Consumer cellular customer for several years. The actual cell service isn't really the problem. The problem,as noted in other posts here, is that based on my experience, their Customer Service, their phone system & employees deserve no award. Trying to get through on the phone is like trying to get a phone call through to the Kremlin. Then, when you get a "Customer Service Agent", they respond as if they started the job that day. No knowledge, no attempt to correct a problem...I had one tell me she had no clue how the phone I bought, under their logo, worked, told me it seemed they got lots of calls about it & I should purchase another. This past week, I contacted Customer Service who informed me that my local Target had the new phone I wished to purchase in stock. I went to the Lansing, NY Target store today, Feb.7, 2021. They did not have the phone &, in any event, I was told they would have no personnel available that day who could activate phones, period. I guess the Super Bowl took precedencd.
So, an attempt to contact Consumer Cellular commenced. As noted, in another post it took an eternity to reach a Customer Service Agent by phone. The system repeatedly told me I was not entering any response to their prompt. I think they hope you give up. By the time I got through, my patience had reached a boiling point. Then, after speaking with a woman who frankly didn't seem to quite understand my issues, she proceeded to tell me that the Target I was standing in front of, had service appointment spots available for Consumer Cellular, that afternoon. She seemed not to have heard anything I said. I will admit at this point, I was less than amenable, but I'm did let the woman know I didn't blame her. All problems, like this, start in the Corporate office of a company. It speaks volumes that to Consumer Cellular goes to great lengths to hide their Corporate location. The original founders just sold a majority of stock to an Investment firm. Perhaps, I should try calling them. AARP, itself, is poorly served by accepting Consumer Cellular's cash in exchange for benefiting from AARP's name. Frankly, it's just as hard to contact AARP, as Consumer Cellular. I hate to play this card, buy my certain realities, in ny life, mean the trip to Target was difficult & expensive. It seems that a company that caters to people of a certain age would appreciate that not everyone can drive a car or even be totally mobile. I'm exhausted & just frustrated that trying to purchase a new cellphone turned into such an ordeal. Consumer Cellular & I need to have a frank conversation.
I am very agitated with CC I have been a loyal customer for three years now I just moved into an apartment that didn't have cable or internet yet .So I had to use my data now I am on unlimited data so you think it's unlimited. Now I bought some more data so they tell me that 55gb is unlimited data now I was not told that when I bought my phone or the plan. I would like more data please . I am now getting Xfinity hook up now they offer a cell plan we will see I am loyal until I get screwed over .
I am a consumer cellular customer since 8.2018. I love my phone, your rates and customer service which is exemplary. However your automated is not working correctly and has been that way since last summer
The automated system request you to select the appropriate number or provide the appropriate information by using your keypad. Requests to press a number do not respond when you do so no matter which number you may select, it's still continues to request you make a selection and you're tapping that number over and over to no avail. This also may occur when a vocal response is needed and it still does not function for that request. I have reported this numerous times every month when I go to pay and am so frustrated that I would need a representative to help me because the automated system has gone awry. Despite repeated efforts nothing has helped the system is still dramatically flawed. I invite you to call the regular number and act as if you are a new customer and you will know what I'm referring to. The number that I call that is listed on the bill is:
(888)345-5510.
Hope you can correct this as it is very frustrating every month when I wish to pay my bill in this manner.
Thank you.
I have been a customer for several years. I recently ordered a Doro phone for my husband. The first phone froze up all the time. I contacted your company and they told me how to fix it. But said if it continues to freeze send it back and they would replace it. I failed to mention it had a leaf or something in the front.(I thought it was a new thing). They sent me a replacement Doro and it started freezing up also. So I called and reported that and decided to order an iPhone 7. Then I receive the first phone back stating that I had damaged it and they put the charge on my bill. I tried to explain that I did not damage it, but due to the fact I didn't mention the oddness on the first phone it was my fault. I am going to return all the phones back to you and cancel my service unless you credit my account for the first Doro. This has been a frustrating experience for a senior citizen. I feel like I am being treated like a criminal. Your phones are defective. Please reply.
CALL MUCH AS YOU,,, NO RESOLUTION,,,
Calling from Thailand in view of a PAY Up NOW email WARNING , or lose your "vacation phone service" in suspension
I spoke with a representative and after 15 minutes going nowhere , I spoke to a SUPERVISOR, and I got nowhere on January 18.
All insisted that I used internet jumping up to a higher plan automatically... The only problem was That I had CANCELED CC Internet Service in early October,,, A Full Month AFTER My Alleged Overuse Occurred ... Both The Representative And The Supervisor AGREED That You Are Charged For Calls That Ring On Your Phone Which Are Never Answered ,,, This CC not working here in Thailand... which means you are liable ringing charges from the legion of UNSOLITICED calls from boiler room Viagra Sales Operations In India. EVEN WHEN YOU CAN'T USE THIS CC PHONE SERVICE BEING On Vacation In Thailand .
After waiting over and hour on three separate days I finally reached an actual voice in your customer service call center this morning. I purchased an Apple IPhone on July 25, 2019. The phone failed a few days ago and Consumer Cellular REFUSES to stand behind the warranty. They have me taking this phone all over creation, to Best Buy, to the Apple Store, etc. The supervisor that I spoke with was rude and about as helpful as nothing. When I asked to speak with a manager she informed me that the managers don't speak with customers. Really? WTF kind of company doesn't allow their managers to speak to customers with unresolved issues? Because of this we are leaving Consumer Cellular and will be more than happy to share this experience with friends, family and colleagues when asked how we like your company's service. Your commercials are false and misleading as we are not receiving anything in the way of state of the art customer service you advertise and judging by the comments on this site not many others are either.
Mr. John Marick, CEO, Consumer Cellular.
Mr. Marick I have been a customer for many years now. I just ordered a new phone and specifically told them I required an AT&T sim card. It arrived today and I activated it only to find out I have no service here because the phone was shipped with a T-Mobil card.
So here I sit waiting 3 to 5 business days for you to send me an AT&T card.
Alas I find it very hard to believe that you can not send it express service. You can and did send me my phone that way.
HELP Please.
Thank you for your time and assistance with this problem
Sincerely,
Victor Self
Problem description:
I fully purchased a phone from consumer cellular In February 2018- no payment plan. Due to the fact that they do not offer the type of plan I now require I am changing carriers for 2 of the 3 lines I have with them. . They refuse to unlock my phone. The site small print that says I must have 180 days with them before they will unlock it. This was never told to me when I made the purchase. But, I am not ending my service with them. I am just moving some of the lines. I need my child's line to have unlimited data. A child can not get a contract without an adult. ( 2 lines need to move). The small print also says they can give me a buyout price. By my calculations if I remain with them for the additional 2 months it would cost about $20. The refuse to give me a buyout citing that it only applies if I move to an area not covered. However, that is NOT stated in the fine print. This situation seems comparable to buying a steak in the supermarket and having them tell me I can't cook it for 2 weeks. I have spoken with both reps and supervisors without satisfaction.
I want my phone unlocked so I can use it with another carrier. I paid for it in FULL at time of purchase. I am even willing to pay a reasonable buyout option for the 2 months remaining even though I don't think I should have to pay anything.
I have filed a complaint with the BBB.
Consumer Cellular has made one very LARGE mistake with their commercials. FIRST, what you used to find at the LIBRARY is still what people come to the LIBRARY for. Google does not give you any more information than your local library can and does. However, what you do not find at your local library is the vast amount of incorrect information that swamps the internet. ANYONE can post anything they would like on the open internet. What you get at the LIBRARY is FACTUAL INFORMATION. PLUS....We Librarians have been teaching seniors HOW to use the technology companies like Consumer Cellular sell to them without any support network for some time. SHAME ON YOU CONSUMER CELLULAR...YOUR PRODUCT DOES NOT REPLACE US...WE SUPORT YOUR COUSTOMERS MORE THAN YOU DO!
I Am Tired Of The Attitude Of The Customer Service From Consumer Cellular. I Have Been A Customer Of This Company For 7 Yrs. I Purchased Two Phones 30 Days Ago And Has Been Nothing But Trouble. I Am Been Charged For A Data Usage I Never Requested. And My New I Phone Had It Automatically On And I Have No Way To Know It Was On Or How To Turned It Off . The Phone Came Without Instructions. I Was Notify Of The Rate Changed When I Question It (which Took Me About 30 Minutes To Get Through) I Was Told Of The Data Usage. I Inmediately Ask How To Turn It Off . In 7 Yrs I Never Use But The Minimum. I Reached To Customer Service About The Overcharged Through Phone And E Mail. They Dismissed My Complained 1. The Phone Came Program With Data On...2. I Was Never Told 3...i Had Nw Way Of Knowing It Was On Or How To Turned It Off. My Initial Called After Receiving The Phonw Was That I Had No Operating Instructions For The I Phone. I Was Told Not To Worry. I Am A Senior With Limted Income This Data Overcharge Really Upsets Me. Unfortunately This Company Is Changing And Not For The Better
I get two days from the receipt of my bill until I have to mail the payment back tp the company. Last month, I called customer service and told them I wanted at least
five business days between the time I received the bill and had to mail in the payment. They promised the change would be effective this month. Nothing has changed.
on 2/27/17 phone read emergency calls only. called cc was told to go to target to get new sim. card installed card then told phone bad. bought phone at target told phone bad. went back to target for new phone told this phone was bad. after five trips to target and many many hours over 2 days with customer service asked for supervisor told could have $7 credit. what an insult. News that evening advised of outage on att system. which meant my original phone was ok. can't reach corp. to complain.
I purchased a phone in November which was defective. Consumer Cellular had me jump through hoops to correct the problem. It didn't. Had to purchase a new phone so as a senior I'm out over $200. Posted a nasty review on line and contacted AARP to complain. Got a call from the Corporate Office (name given: Andrew) who advised me that one more step was needed to validate the warranty on the defective phone. Advised me to contact the store where I purchased the second phone to ask about return policy. Gave me a PHONY NUMBER to return call to him!! What the hell is going on with this company??? This is the WORST SERVICE I have ever had!
I got a smart phone for my work made over a dozen calls because I had multiple issues. I was unable to log onto he internet even though I was in areas with free wi-fi but in these same areas the phone would go onto the internet and start playing games even though it was in sleep mode. I ended up needing to call the police non emergency number in an area that I should have had internet but did not so I called 411 and asked for the non emergency number for the Chico police. It automatically connected me to the police in Southern California over 600 miles away I tried 30 times to get the correct number but every time it just auto connected to the previous number I was not able to request another number at all and tried everything I could think of to get it to work. I called Consumer Cellular and was told all of the charges would be removed but I would have to call back once the charges posted. When I called back I was told they would deduct $10 the bill is $45 because they are being charged by the 411 service I called 411 from a land line and was told that all charges would be reversed but the carrier had to request it. I never got the number am being charged $45 for services I never got.
Bill
I have been a customer of Consumer Cellular for more than three years, it has been the last six months that I have experienced difficulty with two phones and periods of No Service when attempting to make long distance calls. Upon several calls for assistance
I have received a total of five SIM cards, spoken with eight phone phone personnel a Supervisor,who said I might be in the AT&T or T-Mobile tower areas, and also asked if I was near a lot of trees, I have no access to long distant and I haven't received one credit for this lack of service. I am now awaiting a T-Mobile SIM card,if this doesn't work, I will have to select a provider that works.This is
the absolute worst service I have ever received and I will expect a credit for service not rendered.
I unfortunately have consumer cellular. Worse customer service in the world/universe. When you call the automated system always always says they are experiencing higher than normal hold times of at least 15 minutes and you're on hold for no less than 20 min but usually you're on bold from 30 to 48 min. I have been on hold up to an hour. The call back system doesn't work and you get hung up on when asking for a supervisor. Then you're forced to call back again and hold another 28 to 45 minutes. I had gotten a smart phone but refused to use someone else's minutes to get it activated. I had call the company using my son's phone and literally was on hold for over an hour. Using bis minutes. I feel consumer cellular owes me a very large credit or another phone. I have to, with this phone, not only turn it off but take the battery out at least 3 to 4 times a day. That's how often it messes up. Not long ago when I'd make calls the person I called personal or business they couldn't hear me forcing me to remove the battery 4 separate times. Horrible phone, horrible customer service. I expect an answer from someone at the corporate level.
My saga is long - it began on April 10th when my phone broke. It has finally ended, I hope, today, May 11th. (I switched services on April 24th but had to continue communication with CC service.) I spent hours with representatives that promised and then never delivered. I'm sending a letter to the CEOs, but I wanted to voice my impression of the company in this comments space: Morons!
I purchased a phone (Moto 6 I believe) last February. I purchased the phone from Target in Sterling Heights, MI. Originally when changing over to Consumer Cellular I was told that the phone I had could be used by just changing the SIM card That was not true. Verizon will not allow that. So I purchased a Moto 6 I believe it was at Target last February. Approximately 2 to 3 months ago my phone started to act up. As Consumer Cellular says to go back to Target (or Sears). Guess what I went and no one could tell me why my phone was stopping when I was in a call. I was correct to think it was the battery. I run all over town and finally get to Radio Shack. They did not have the battery I needed but could get me one and have it shipped for 55 dollars. Then they looked at my phone and said that Motorola did not build these Moto 6 phones so that one could change out batteries even for 55 dollars which was there price. So I contact Consumer Cellular saying I was QUITTING service and going with MetroPCS which does have a store front near me and I can get help. The price per month was $30 but I had to buy yet a new phone. Then I get a bill from Consumer Cellular and I both write and call that I had stopped using the phone from them and said so previously. Note: when the Consumer Cellular Motorola phone stopped working I was "phone less" for a couple of days. I am seventy years old and live alone. Not having a phone is a big deal. Then I receive another bill and I wrote back saying I would pay for the 2 weeks or so before the phone blew up but I was NOT going to pay for a phone that a) I did not have and b) that broke down and 3) I had said all this prior. Now today I get a bill for over 80 dollars!! They threaten to turn off service! I had NO SERVICE and I am not going to pay 80 some odd dollars for something I am not using. At this point I am writing you and the Better Business Bureau. I am also writing AARP who advertised Consumer Cellular for seniors and I saw the ad in their magazine. I feel I am getting totally "hosed" down for more and more money fora product I do not have. In closing I am also writing my elected State Senator for my District to report this. Other seniors need to know all the facts. Thank you
Purchased a new MOTO (Motorola ) LTE from CONCEL and paid $100+tx. Two days later it is on their website for $80. Had to get the approval of the Pope to get a $20 credit. Hold on, hold on, etc. Customer service gal said I could NOT use SIM card from flip phone in the new smart phone.She deactivated the flip, activated the new smart phone and I see that this phone takes BOTH SIZES. I now have to sit without any patience at all and RE-program 130 phone numbers and names. Oh yes,they said I could DE activate the new phone, RE activate the old phone, then remove the SIM card and put it in the new phone. Did you ever hear of such B.S. in your life?
I call consumer cellular at least 4 times a day with hold times lasting forever. I called again tonight and took advantage if what you refer to as a call back. I did this twice with no call back. I called 3 or 4 more times and was told the hold time could be up to 15 minutes. Now I started calling ar 6:30 PM eastern tine. I never for a call back nor did anybody answer my numerous calls. All total I held waiting to speak to someone for about 2 and a half hours. If you were closed it would've been nice to be informed. I'm still waiting for my 2 call backs I requested. I HATE THIS COMPANY. NEVER EVER BEEN SATISFIED.. Wrote the CEO with many complaints and like my phone calls to consumer cellular, I've heard nothing. Now I understand why their customer servuse people are so rude and no nothing. They all take after the CEO of the company.
Im Sorry For Complining But Have Called Your Company More Than Five Times To Get My Voice Mail Activated, But To No Avail.
I Waited Hours For An Answer But, Got The Wrong Info. Todays Date 7/28/2015
Please Discontinue Service As Of This Date.
Thank You And Again Im Sorry Mr Joseph F. Caligiuri Sr.
My wife and I love CC for their plans, prices and customer service is what customer service should be. We then bought new phones (Moto G) so we could use the Square Reader for credit cards for our craft business. This is when we started to have problems. First, CC should tell customers which wireless service they have when purchasing a phone - T-Mobile or AT&T. After two months, 11 calls into customer service, talking with 11 different techinicians, 4 different sim cards,just to take off T-Mobile and reconnect with At&T, my wife's phone still does not work. My phone works fine. We would like some help with this from the corporate office please!!! because no one seems to be able to figure out how to switch over phone systems.
Very disappointed in company's willingness to fix an overbilling problem caused by a series of errors by the company. (We ordered 2 phones/2 lines rolled over from a different carrier) and just learned that we have been charged for a third line we never knew anything about. A series of lengthy calls, including one to AARP got us first a 3 month credit, then a 6 month one finally an 8 month credit...for 27 months of charges! Was advised by CC that that was according to "company policy" and that we were at fault for not finding the error earlier! They advertise they have simple plans with simple billing especially for seniors, but certainly don't make the bills easy to find online let alone understand! And then, even though they admist this was their fault, they won't make it good!
Hello my name is mona Davis I have been with this company for about 3 months. I purchased 2 phones and they are for my teenage daughters they continue to go over there minute. And every time I call in I'm upgrading this with extra minutes and data. So I came to a conclusion just to close the account put cause I can't continue to pay for overage and go to another provider which offer un-limited plan. Now I'm told that if I cancel the service I would be charged the entire amount of the phon. Ok I don't have a use for the phone and I'm not about to pay for additional service and hold onto phone that I do not want. I understand your 30day policy.these phones are just like new and what I went through to get the phones and the lies I was told regarding the phones I think you all can bend some rule. I would like ti speak to someone regarding this issue very unfair and the reps that you talk to are so rude. Which I'm not about to go back and forth with arguing with anyon.
I'm a long standing Consumer Cellular customer which in and of itself ought to generate good customer service. Today, 02-21-15, I called your customer service center and originally spoke with representative, "Chris" at approximately 1:10 PM PDT. I called to purchase the Apple iPhone 6 Plus via your Easy Pay plan. Much to my chagrin, I was informed that due to my late last payment I was not eligible for that plan. How's that for credit!? I asked to speak with a supervisor and was given "Shelby." Ms. Shelby reiterated Mr. Chris' sentiments that I was not eligible for your Easy Pay plan. I asked her to check my payment history for any month. I always pay OVER the amount due monthly! If you too agree after looking over my Account and concur with your team--I'll give your competitor my business. It's going to be interesting to see where you go with this. Please acknowledge & advise ASAP. I'm tired of organizations accepting your money year after year until you make a request then, they have instant amnesia regarding your faithful repeat business you've provided them
Consumer Cellular's latest commercial shows a plus sized, middle aged BEAUTIFUL African American woman whose commercial role is offensive and subliminally descriminatory to plus sized black middle aged female consumers. Why is her segment of the commercial shared with a costumed person in a cow suit? This is offensive and derogatory. Please edit this commercial or I will advocate against it amongst African American plus sized, middle aged women via social media, BBB, and the such!
After reading all the negative comments about CC I must say I'm shocked. We were in the cell phone business for 25 years and most recently AT&T. In November 2013 we sold our AT&T business and did not wish to continue with them. We decided to go with consumer cellular after much research. We could not be happier with their service, their plans or their equipment. We have 3 fully loaded smartphones, all of which work great, and were able to cut our bill in less than 1/2. I have recommended them to literally hundreds of people and all have been very happy with them. Every interaction we've had with them, whether via web or phone has been great. Reps are always knowledgeable, courteous, and very helpful. Are you people sure your calling the same company I am?
I purchased a Consumer Cellular phone @ Sear's recently. It wouldn't allow me to touch anything on the screen. So I called customer service & talked to 4 different people over the course of an hour. I was told different things by each operator until I was finally transfered to a supervisor. That supervisor told me that I would have to return the phone to the store. Which I then said I cannot because the store is in liquidation and all sales are final. There were no phones left anyway. He said no problem, we'll get you set up for the warranty exchange which will take 3-5 days to get to you. Then send back the defective phone in the package we provide you. Fine no problem with that. Then I get a call 2 days later saying they can't process my warranty exchange because I need to wait 15 days before they can send a new one. I've never heard of such a thing. Told the person I may just cancel service instead of dealing with this. He didn't seem to care. Great customer service. Drive away customers. That's exactly the type of person I they need as a supervisor (heavy sarcasm). Don't tell customers one thing and then go back on your word 2 days later
I purchased a Consumer Cellular phone @ Sear's recently. It wouldn't allow me to touch anything on the screen. So I called customer service & talked to 4 different people over the course of an hour. I was told different things by each operator until I was finally transfered to a supervisor. That supervisor told me that I would have to return the phone to the store. Which I then said I cannot because the store is in liquidation and all sales are final. There were no phones left anyway. He said no problem, we'll get you set up for the warranty exchange which will take 3-5 days to get to you. Then send back the defective phone in the package we provide you. Fine no problem with that. Then I get a call 2 days later saying they can't process my warranty exchange because I need to wait 15 days before they can send a new one. I've never heard of such a thing. Told the person I may just cancel service instead of dealing with this. He didn't seem to care. Great customer service. Drive away customers. That's exactly the type of person I they need as a supervisor (heavy sarcasm). Don't tell customers one thing and then go back on your word 2 days later
I Ordered The Doro 618 Phone When I Received It There Was A Small Chip With The Phone I Called The Company And Ask Them What This Was They Told Me It Was A Sim Card. They Told Me The Only Thing I Was To Receive With This Phone Was A Sim Card. They Instructed Me To Insert It Into The Phone. I Argued That It Did Not Look Like A Sime Card But They Still Told Me It Was. So I Inserted The Chip Into The Phone It Is Know Stuck Into The Phone And I Cannot Get It Out. I Stll Do Not Have Sim Card. They Phone Is Now Useless And I Am Told That I Cannot Return It Because The Phone Does Not Work . So I Am Out $60 And I Know Have No Cell Phone I Can Believe That Your People Do Not Listen To What I Was Saying And They Were Rude. I Do Not Like Being Treated Like An Idiot I May Not Be The Smartest Person But I Also Am Not Stupid
I made an honest mistake by downloading my email, thinking I was only getting that days transmittals. The smart phone downloaded all of them and it through me over my gigabit limit. I immediately contacted Consumer Cellular and had them all erased and cancelled. They charged me $27.00 and refused to cancel the charge, even 3 different people I spoke to. That's not customer service and I'm going to cancel my service with them as a result. It's not about the money it's about a courtesy and common sense, which is apparently lacking. I'm also going to send a registered letter to their corporate offices letting them why I'm cancelling. For $27.00 they are losing what could have been a long term business with a customer that pays bills on time. Guess who lost on this.
Normally the customer service has been good,but today it has a lot to be desired. Last month I telephoned Consumer Cellular to let them know that I could not make telephone calls on my Duo telephone in my house. The lady suggested that I return the telephone and they would determine if something was wrong with the telephone and send me a replacement since it was under warrenty,if they could not fix the current one. In the meantime I ordered an extra telephone over the phone,and asked the lady if I could use my current Sim Card when the telephone arrived.She said that that would be possible and to just call them when the replacement telephone arrived. The next day my Duo telephone decided to work,so I called Consumer Cellular and told them that I would probably be rejecting the replacement telephone when it arrived because my current telephone was now working. I was told No Problem. Well. the replacement phone arrived in the post office,and I told the clerk that I no longer wanted the telephone so the clerk wrote Refused on the package and I wrote returned on the card where my signature would have gone. Today I wake up and CANNOT USE MY CURRENT TELEPHONE BECAUSE IT SAYS THAT THE SIM CARD IS INVALID.I telephone the office and asked what gives and was told that I had ordered the telephone over the internet and that my SIM card was made invalid when the replacement telephone was sent back to the company. I Never ordered the replacement phone over the internet,and I did not give the company the OK to do what they did.They would not even consider revalidating my current SIM card which never left my DUO telephone. ZAK more or less called me a liar.
Consumer Cellular has major issues w/their stupid CSR's & their out-dated cells they send customers. I purchased a cell Jan/6/2013..z(They promised me a Motorola...I received a Nokia...I don't even like that brand..it went totally blank/black. It wouldn't turn on, light up, etc. I contacted CC Nov 10th, spoke w/Julia Lopez & did a 3way call to Nokia to confirm I was to send my cell back to Nokia on acct it was under Warranty from Nokia. I shipped it w/a tracking #..My cell was received in their warranty department on Nov. 25, 2013...The turn around time to have my cell repaired/returned was 7-10 days. It is now 2 months, 5 days & Im still counting. Every time I call CC &/Nokia...I have to start from the beginning & tell my story to each/every rude, disrespectful, non-trained Rep. I have requested a higher rank CEO, Management person, but they refuse to transfer me. I have called a total of 11x in regards to my cell & can't get a solid answer from Consumer Cellular or Nokia. One min the rep will confirm they have my cell, on the next call they haven't received it. I'm w/out a cell and they ask as if they could care less. This is the worst Company I have ever dealt with.... Call Center for CC...Ashlyn, Emily, & Ben is totally off the chain...very ugly, disrespectful & has no knowledge of what he's talking about. I feel between the 2 companies (Consumer Cellular & Nokia) they own me cell phone, absolutely free. I contacted (Call for Action) the news Media,,,just waiting on a response.
Customer service personel are not trained properly. I have been given bad info on four separate calls. I purchased a phone for a christmas gift and was assured it would be operational just just adding the current simm card, not true. I am now waiting for a new simm card via mail. they did not even offer the option of overnight.All is weel with this company so long as you do not need customer sevvice. I TRIED to corporate office, but it is easier to call the president of the united States
This is the data at and my complaint is another one. Consumer Cellular and all the smaller companies are not complete, faulty phone replacement set up, no tech department available, and not completely qualified customer service in how to set up phones, contacts, pictures, or phone problems, although I do rate them better than Verizon with whom I was with for 20 plus years. The customer service lines also refuse to give out the corporate phone number which is against the public records law.
Sharon Arro
We have located 2 complaints against this business. This business presently maintains an unsatisfactory rating with the Consumer Complaint Agency (CCA). Consumers are advised to use caution when dealing with this organization.
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I began my service by calling Consumer cellular and was told to go pick up my phones at Sears, which I did on 9/9/13. I made numerous calls to the customer service number and set up 3 phones will 45-80 phone numbers and 20 downloaded pictures and 3 different set up screens for myself 60 yrs old and my parents 80 years old. Two phones are working okay but the 3rd phone has been a problem for 3 months and to date STILL UNRESOLVED because everyone does the same exact thing==pass the buck to the next person not one time but 3 times on the exact same phone number. I bought two phones alike so I didn't have to learn to set up different phones and to resolve this I asked for both phones to be replaced with working phones. REFUSED..4th phone now being sent--Consumer says I have to use my Square Trade Protection to get a replacement phones. Consumer says itis not the service but they have no tech dept to know for sure. So 3 months later I still have no working phone, use all claims for Square trade, followed 10 steps for every phone to find out the same problem is there. No 1 in service, Absolutely not how would you feel spending 3 months sitting on the phone, stressing out over doing the same things over and over and getting no resolution to a problem I DID NOT CREATE...I hope you will do the job of the NO 1 (Don't BELIEVE IT) in customer service and resolve this issue as I prepare letters to everyone I can think of BBB, AARP, Con Cell corporate(which customer service refuses to gvie me your telephone number), FCC and whoever else I can talk to. How can a company be number one if they n't back up the phones you buy at SEARS, replace new phones with previously used phones,have no tech dept and are confused with the warranty company who tells the customer to call Hawaii to get a new phone?????
AT the end of my patience sharon Arro, Turlock CA
Several months ago I purchased a cell phone from Consumer Cellular. I paid approximately $38.00 for the phone, and their monthly fee was going to be $15.00. When I placed the order, I expressed concern that the phone may not work in this remote area - very few cell phones do. The clerk checked on service in this area and told me it is "spotty". She said, "If it does not work, just send the phone back".
Shortly thereafter, I was hospitalized twice. (I am 77 years old and was hospitalized for emergency treatment of an aortic aneurysm.)
The phone did not work, so while I was in the hospital I asked my daughter to send the cell phone back to Consumer Cellular. She did (at her expense). Rather than refund my money, Consumer Cellular turned the account over to Collections because I did not pay the monthly fee of $15.00 for a phone that did not work. My daughter has phoned them for me twice. The last time they told her they would get back to her "in 48 hours" - that was nearly two weeks ago. They will not return phone calls. I phoned them again this morning and the rude rep said I would not receive a refund. I replied, "We'll see about that" and I immediately filed complaints with the Consumer Protection Agency and the Better Business Bureau.
My only income is Social Security. Does your multi-million dollar corporation really need to rip off elderly widows for $38.00????
If you call don't talk to CHARLES or JUSTIN they are VERY VERY RUDE. They really need to be trained on how to talk to people on the phone and how to listen before they cut you off. Also if you are told Warren will call you back he does not My suggestion is that you do not hang up until your problem is resolved. Sara, Sheri, Julie, Ashley are very polite and good at customer service and at least listen to what you have to say. Make sure you take a video of everything you return including you sealing the return package. Things disappear between the time you send it and after they receive it. I feel if I had know how much of a problem I would have with them we never would have gone with them.
My bill was paid in "FULL" on 11/25/2012. Last night (11/29/2012) my phone was suspended at 9:30 PM without notice. When I got up at 3:00 AM to go to work for an Emergency Service Department, I went to call in. Call was directed straight to Consumer Cellular. Guess what. NO ONE WAS THERE. I had to wait five 5 hours to speak to a CSR (customer Service rep). They finally tell me, the line was shut down by the COMPUTER because it had received a file through their system containing several ($75) of 411 calls. Consumer Cellular wanted a $85 get this "GOOD FAITH PAYMENT" in order for my phone to be turned back on. After several tries, I got in touch with a "MANAGER" who turned my line back on. Of course I had a Manager from AARP also on the line. AARP is looking into Consumer Cellular since they have a deal for special rate plans for their members. I was told by Consumer Cellular, "I will disconnect your service for cause if you get too upset or angry".
Robert Nitsch
Emergency Communications
Kansas City, MO
Your call center needs big help, I asked why my system didn't work, the reply was we can't tell you! Next I asked for corp. number, " We are not allowed to give that out"! Maybe you need the call center back in the U.S.!!!!!!!!!!!!!!!!! now i'm trying to decide about staying with your company.
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