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Original Comment I am sending you this detail complaint about the 3 star Best Western Plus on Quebec Ave. in Denver CO., before sending the complaint to those who give stars.<br /> Perhaps seeing as you must wash sheet in stronger detergent to get rid of bed bugs, you might expect more consumers to have allergies to them. Having the woman in charge of the desk say &quot;There is nothing we can do about itchy, rash producing strong soap bed sheet is not something which makes you look forward to a second night.&quot; Most people dissatisfied with your chain, do not take time to write, they do not go back, and Word of Mouth is, &quot;Do not go there&quot;. <br /> My partner said, You should have two sets of sheets re-washed in just cold water in plastic bags for each floor. I agree so if someone wakes up at 230 or so with a rash there are anti-itch sheets they can put on or a staff can exchange them for.<br /> Yes, the heron statute in the former breakfast room and the elegant stairway to it would qualify you for 3 stars. But the rooms are what I found to be two stars and most of a guest time is spent in such. <br /> On my visit, to Room 429 the bathroom set was lose, it warbled from side to side. My 140 pounds could not remain still, or stationary on it. Yet, not knowing if maintenance was on duty after 6 pm, I waited until the next morning to report it. This might not be just a turnoff for guest, in other rooms whose bathroom seats, are not regularly checked. It could have been a safety hazard.<br /> Your room bathroom's are the smaller than some motel 6 ones. Yes the one on the main floor is a big as my living room. But few guest run down to use the main floor bathroom, when in their PJs or less.<br /> The shower plugged up and there was no instructions on how to use it.<br /> My main gripe is the sheets caused me to break out in hives above my eyebrows. I assumed this was due to harsh detergents. <br /> I happened to have a blanket still in the cars from when I washed it. At around 3:30 I asked the guy in the office to keep an eye on me while I got it. I said because I was itching. When I came in he was out of sight. The Blanket had not been returned to my house, luckily because I washed it before leaving. <br /> At 6:15 AM or so, I reported that I had trouble with the room. The female clerk said she could do nothing about the sheets. And after we had a lousy tasteless eggs and sausage breakfast, they sent a repair guy up, to fix the other two things in the bathroom.<br /> I had called down and was given the home offices phone number, from the clerk who REFUSED Services or to make the room &quot;usable&quot; for me for the second night. I was talking to the customer service when the repair guy knocked on the door.<br /> <br /> I explained to the nice woman that I had never experienced a rash from any hotel beds. I could rectified the situation myself by washing the sheet in plain water. But that was not my reason for renting the room. I had things I had planned to do that was why I was in Denver. They were listed to be a 3 Star motel I expected more service if required than from a two Star one, not less! <br /> The Woman I spoke to called the hotel I was in While I was on the phone. I guess they took care of the matter I got sleep without breaking into hive the second night. The sheet were taken off the bed for them, and the sheet themselves were placed onto the bed, the blanket and spread were placed by the staff in the drawers.<br /> I had left a note on the sheets and saw the staff on the elevator to wash with NO Soap. I believe they did so, as I slept well. <br /> I paid full price. Full service was LESS than your motel gave. People with allegies should not need to do verbal combat with &quot;People who care about the guest.&quot; To feel comfortable, and be able to sleep. <br /> The guest should not need to take their life in their hands by going unaccompanied in to the parking lot and have the desk clerk running off in the opposite direction. Giving it a second thought I do not want even a Free night with Best Western. I want my $80 back

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