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Original Comment I am a female Sears customer that purchased a Sears Craftsman Ride-on mower in 2003. Got it serviced every year for about $150-160 per year. They would change the filter, oil, test the battery and provide new blades. It is a bit expensive, but they did come to the house to do this so I did not mind. The mower still works great. This year 2014, they advertise a special of the ride-on mower tuneup for $139.00. I made an appoint. Yet, when the technician called before he was to come over, he asked me if I knew Sears has stopped replacing the blades and the oil and filter and the costs are on top of the $139.00 special. So what is the $139.00 for? I called Customer Svc re the fact that they never mentioned this when I made the appt. I had been a Sears customer for decades. They could not answer anything and told me that they would have the Corporate office contact me. This was last Friday and no call. Now I will call Corporate. Sears thinks they have a lock on the market re certain home repair, and they don't. I wonder if they know, they are losing customers. I talked to a friend of mine who will show me how to tune up my own mower from now on. Sears has lost me as a customer.

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