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Original Comment Hughes Net<br /> <br /> <br /> <br /> <br /> <br /> To Hughes.Net,<br /> <br /> <br /> <br /> We have been loyal and faithful customers for many years. This is the second time you have shut down my email service without notice, only to find that I have to Fax you Hughes AUP Violation letters. This happened without any notification until the email addresses wouldn't work. I tried numerous times entering our passwords, but no notice why they weren't working. I then call, and find out I must send these notices via FAX. But, you give me a toll fax number! You can't even have the customer service appreciation of a 1-800 toll free fax number!<br /> <br /> <br /> <br /> I filled out the Hughes AUP violations forms, drove 24 miles round trip and paid $5 to fax the forms. I returned home, called technical support, and they told me now I had been elevated to Level III offense, and I had permanent email account suspension.<br /> <br /> <br /> <br /> My wife and I are retired health care professionals and run a cattle ranch. We are not in the business, nor even know how to perform your alleged violations. As Christians, we certainly aren't involved in distributing sexually explicit spam. How dare you make such a suggestion!<br /> <br /> <br /> <br /> When I upgraded to Gen 4, the technician put a lag bolt through the wall and the inside paneling in the bedroom. Did I call and complain? NO!<br /> <br /> <br /> <br /> What wonderful service you provide. Falsely accuse us of spamming, ruin our paneling, and now you suspend our email service.<br /> <br /> <br /> <br /> Well, so be it! I will find another email service. You can now deduct the cost of faxing and mileage for 24 mile round trip to send you your idiotic faxes only to be told by an East Indian who can barely speak English that I am now permanently suspended. Do I want your email service back again? Absolutely not! Do I wish I could get a different internet provider? Yes! Will I recommend your service? What do your think?<br /> <br /> <br /> <br /> <br /> <br /> This has obviously been the worst business practices I have experienced. I am sure you don't care about one customer. Shame on you!<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Gerald H. Eifert

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