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Original Comment I just returned the van I rented for a week and checked my credit card statement and found what was a $250.00 extra charge. I talked to 3 different service people and each one was ruder then the one before. They didn't know what the extra charge was for. Your own employees could not tell me what a charge was for. After some research, I found that they charged me an extra $250.00 for smoking in the van. I have never smoked and my credit card company said they will investigate the Dollar Rental Car scam and I was not to pay the fee. How can a big company like yours think they can scam people into extra fees. I intend to take the matter to civil court and expose you thief's and post it on the internet. I will post this problem wherever I can so others are not scammed by your company.

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