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Original Comment I am a big Banana Republic shopper. I always go on the website and in stores to buy new collection every time. So far I have had no issues with any Banana republic stores until today. My boyfriend, who is also a very loyal client of yours and owns a Banana Republic card, bought me Belted Crepe dress in navy a few weeks ago and I wore it to work today and noticed that there was a tiny hole towards the bottom of the dress. So, I went to Banana Republic store in Cambridge side Galleria. The mall closes at 9pm and I got there to the store at 8:45 and I saw that the doors were locked. An associate came up to the door to let a customer out and I stopped him to ask a question. He abruptly interupped me and told me they were closed. So, I told him about my dress and how it was defective and i just wanted to swap it out. But the sales associate told me since my boyfriend did not have his Banana card of him he cannot retreve our receipt and denied denied denied to swap out my dress. I really like this dress and I just wanted to swap it out for a new pair that was not defective. I am truly disappointed by his behavior and felt humilitaed by the tone of his voice. I don't think I will ever shop at Banana EVER AGAIN and as for the dress I will just throw it out.

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