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Original Comment On October 9, 2013 my husband and I purchased a NordicTrack GX 4.5 exercise bike at Sears for $361.97. Approximately 6 months later, the bike started to skip. My husband called your customer service and was told the drive belt needed to be adjusted. My husband began removing parts following the instructions on page 27 of our user&amp;;s manual. Until he got to the paragraph that states &amp;gently pull the right front shield away from the frame. We could not figure out how to remove shield, so another call was made to customer service. We were told a service tech would be sent out; however, in order to send out a service tech we had to order a new drive belt. (a $79.86 item) The belt was ordered on 6/30/14. Your service tech came on 7/7/14 to replace belt. My husband watched him in order to see how the front shield was removed. The tech needed a special tool to get the shield off, so despite what your user's manual says we could never have removed it. Turns out it wasn't a belt problem. We needed an entire assembly (part 346373 Mech,Arps 10' RegW/R. cost $466.72) That part was ordered on 7/8. We received an e-mail stating it was out of stock.<br /> <br /> I called customer service on 7/8 and was told it could take 6-8 weeks to get the part (apparently it's coming by slow boat from China). I expressed my concerns to your customer representative about my lack of confidence in this machine and what would happen when the warranty expires. I was told I could buy the extended warranty at a cost of $150. We're from a generation when you bought something there was no need for a warranty because we were buying a quality product and we had confidence it would last a long time. You are forcing me to pay this additional charge because I am sure the bike will break again and being retirees we can't afford to 'junk' it and get a new one although I am convinced the bike we bought is a piece of junk.<br /> <br /> I would like to know how a machine that costs $362 can require a part that costs $467. This machine, that is less than one year old, wegoing to break next?<br /> <br /> The NordicTrack replaced our Schwinn chain driven bike which we owned for 25 years and never have a service call . We thought we were moving up when we bought the new machine, and felt the name Nordic Track meant we were purchasing a quality product. I should mention that both my husband and I are in our mid-60's. We are the only two people who have ever used this bike and it is by no means abused.<br /> <br /> Don't know if you people really care about a retired couple complaining about your bike, but back when people stood behind their products a letter like this meant something

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