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Original Comment I booked my RS on Monday July 21, on that day there was two price option for the hotel that I was looking for. one is 167 per night non refundable. second is 176 with free cancellation. so I booked the 2nd opt on 7/21 then on 7/26 I want to cancel it. they said have to paid for 1 night include fee. $307. not sure how they come up with $307 per night. with that price I can book 5star hotel. I call customer services and talk to Mgner. they say they will not refund my full amount. right now there website only show 1 option and at regular price which is what they are referring to it right now. I told them that what not the same on 7/21... hotels.com does not keep it promise and false advertise on their website. if you do not want to ruin your vacation, please stay away from Hotels.com.

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