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Sorry, but I am writing you out of my frustration with Wind Mobile Services.<br /> Please see the terms of our contract:<br /> <br /> Rate plan WIND 39 ($39/mo)<br /> Talk Unlimited Canada wide from any WIND Zone and Unlimited Canada/US wide from the USA<br /> Text Unlimited Canada from any WIND Zone and Unlimited Canada/US-wide from the USA<br /> Data Unlimited from any WIND Zone and from the USA<br /> Call control Included<br /> <br /> The work UNLIMITED is VERY IMPORTANT.<br /> <br /> But apparently it is LIMITED to fair usage policy as we found out after phone was just disconnected without any notices.<br /> <br /> I was not able to find out what is the fair policy or actual usage on our phone. I was told that thIS data cannot be provided.<br /> On the website I was not able to find out it either.<br /> <br /> I really would like to avoid the interruption of services and to find out what does it mean Fair Usage and what is the cup on the usage.<br /> I also would like to know what does UNLIMITED mean in the contract if in fact it is LIMITED. And if it is limited then where is the numbers for usage.<br /> <br /> Should it be any kind of notifications, clarifications, explanations, etc before the phone just would be disconnected???<br /> <br /> My husband iS a truck driver and mostly works in US. We specifically purchased this service to be able to have unlimited usage in US. At this point he is on the road without any access to the phone or connection to the job. Who will be responsible if something happened to him on the road???<br /> <br /> The services were interrupted without any notification. After being on the phone with Wind for 2 hours the issue was not resolved. No apology, no even Credit Adjustment to account. The most important that fair usage or actual usage was not provided either.<br /> <br /> I am really disappointed with the services of Wind Mobile and ready to file the dispute CCTS or call to Toronto Star.<br /> <br /> I hope you can clarify these issues and find the solution to this dispute. I was not able to talk to anybody who is competent or trained properly to resolve these issues.


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