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Original Comment An unauthorized action was taken to redeem / distribute funds from my USAA IRA account on afternoon of 9/11/2014. USAA representative contacted me on morning 9/12/2014 to note this and I informed him that I had not authorized this action. We agreed to freeze account and lock electronic access. I was told I would be contacted by USAA "security". I have attempted starting on afternoon of 9/15/2014 to follow up and determine what actions were being taken and status of process to recover these funds. Several calls to USAA Web Support / Phone Center representatives and none have been able to connect me to USAA "security" as of COB 9/16/2014. My last contract at USAA was also UNABLE to connect to USAA "security", BUT did informed me that my message has been forwarded by him electronically to a "security" POC who will call me 9/17/2014. With no active account log on I am at a lose as to who to contact in order to confirm that my account is being reviewed and corrective action is being taken to cancel / revoke this action. Is my next step to contact USAA via registered letter or seek legal support to make inquiry or contacting SEC's Investment Management Division?

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