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Original Comment C/S is terrible. Called to get a refund on a room that had prostitutes lining up to check in as well as semen stains on chairs and couch, a clogged sink & tub, lighting fixtures that didn't work, and several other egregious and completely unacceptable hotel accommodations as well as what seemed to be a crackhead for a front desk associate. They told me that I'd receive a full refund AND a $20 dollar voucher, both of which did not happen. I called back two days later and they said that they had no "record" or "notes" regarding this conversation. They are liars. I will never book with Hotels.Com ever again and I will steer EVERYONE I know away from this scam.

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