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Original Comment We have been trying to get a problem resolved where money was taken out of our account for something that was already returned. We were told that the money would be put back into the account and it has not and it has been 2 months. We were told it could take up to 45 days, well it has been longer. We have called numerous times and always get the run-around. They say that the equipment was not returned, then they say it was. The people at customer service need to go back to school or training to learn how to talk to people and to resolve the problem instead of blaming the customer when it is in fact Hughes Nets fault because they don't know how to properly resolve a situation, all they do is say it will be there in this amount of time and when it is not, they think that you will forget about it. We are fixing to resort to contacting our lawyer because my aunt just had open heart surgery 7 weeks ago and every time she calls to see where her money is they say oh, we are sending it out now. Well, that has happened 3 times already. This is not good business practices. They argue with her after the fact and then lie to her and me about it. She was so upset earlier we had to take her back to the hospital. I do not understand why this is happening. I see on the comments that there are alot of people that are not satisfied with your service and I can see why. No wonder everyone would rather be with Directtv. They have better customer service and cheaper prices. Also, they were saying before that the half of the equipment was returned and the other half was not. How can that be when everything was put in the same box. Kinda peculiar, don't you think and why we we want to keep the transmitter for the dish. We have no use for it and it was free to send it back, so what the heck. Someone needs to get there story straight and figure out what is going on.

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