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Original Comment On Sunday evening, October 26th, I was chatting with Cricket customer chat reps regarding malfunctioning of their mobile app (didn't show the data usage) and each time the chat was dropped. Then, when I tried to log into my account on computer, I found that MY ACCOUNT DOESN'T EXIST ANYMORE! I called Cricket and the rep who checked account for me told me that my service was canceled upon my request. After I tried to explain that I NEVER called with such request, the rep tried to prove the opposite. Finally, after I asked to find the recording of my calling the rep put me on hold for a long time and after reappearing told me that my service cannot be restored, until the case will be investigated and that I will be contacted on the other number I provided by the noon next day. Nobody ever contacted me. Of course, I lost some important calls to my phone, including business related (the number that they cancelled is on my business cards and in advertising of my services, etc). After being tired waiting to hear from Cricket and being behind the wheel on the road with my family, I asked my wife and she called them from her phone and whoever answered told her why we didn't reconnect the phone after we discovered that it was disconnected. My wife explained to him that we weren't offered to reconnect, but instead I was blamed for someone's fault on the Cricket side, whoever it was who disconnected me and instead of reconnection we were told that we will be contacted next day after investigating. I want to say this particularly that Cricket represented by their customer service reps (here and further - reps)NEVER TOOK RESPONSIBILITY FOR WHAT THEY DID TO ME, BLAMING ME INSTEAD, which inflicted a lot of emotional suffering to me, as well as financial losses. So going back to that next day call, it sounded like I was guilty for not reconnecting. The rep said that there's no need for investigation. But still he sounded like it was our problem, our fault, not Cricket's. We told him to reconnect. When I was able to stop and talk I got on the phone and told him, I can be credited for my service loss and for my suffering, the rep told me that he's doing me a FAVOR by not charging me the reconnection FEE and all he can do just give me back $1.++ for one day I was disconnected. I asked him to transfer me to his supervisor or Manager, but he said that supervisor is busy and will call me. Nobody again, ever called me. The next day after being reconnected I was able to get into My Cricket and to check the account. My service was reinstated. It showed that my new due date was November 28th, instead of 3rd of the month, as was before being disconnected. No credit was posted for the lost day of service, no credit was posted for what was previously paid and not used from 28th to the 3rd. And no message saying that I have to pay anything for the new period of service. Also I always was on Auto pay, never had to pay manually. Yes, I wanted to use that $5 credit for being Auto Pay customer. So, I assumed, that instead of calling to me, they just decided to favor my request and let me use what was paid between October 28th and November 3rd and granted me the service from Nov 4th to Nov 28th as their way to apologize. I thought it would be a good way to say "WE ARE SORRY", wouldn't you too? Well, This morning (November 13th) I got a surprise call from the same rep, who told me that because I didn't pay my service on November 3rd (remember AUTO PAY!) and today is 13th, if I do not pay today, my service will be disconnected at midnight. Trying to remind him about me waiting call back from his supervisor and that I have Auto Pay was useless. So, another shock and another emotional suffering as well. I'll try to reach their corporate if it will be possible, but if not, I'll be ready to join other unhappy customers to sue this company. They are rude, very rude, abusive. Not apologetic and not willing to take responsibility for their faults. I'm not saying that was always like that. We have been happy customers of AIO before they merged with Cricket, but that's what we are having after their merger.

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