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Original Comment DO NOT GO THROUGH NAVY FEDERAL FOR ANYTHING!!!!!!! We have a vehicle loan though Navy Federal and its the WORST experience Ive EVER had with a bank!!!! I made an error (and I take responsibility for it). I set up online bill pay with my bank of america account and clicked to pay our monthly bills. Well i accidentally made the auto payment that was suppose to go to our NFCU vehicle loan to our other vehicle loan with US Bank (which is an EXCELLENT place for all your loans, etc.). well once I realized this it was past due, I went into the bank and explained the situation and tried to make a payment. They locked up my loan account and would not accept payment!!!! This is completely unheard of!! Never have I ever heard of a customer at the bank trying to give them money for a payment and they refuse to accept it!! Well after calling whoever on the phone to try to unlock the account to make a payment, the lady on the phone said no and that they will not accept any amount of money unless i pay 3 months payments (OCT, NOV, & DEC-its november!- dec payment isnt even due til the 15th) in full by the end of the day or else my vehicle will be repossessed. Well the man at main front counter (the main counter you go to to sign in when you first walk through the door) relayed this information to me VERY loudly while surrounded by 2 other NFCU workers talking to other customers right next to us. So bottom line, he blabbed "you have to pay 3 months payments or your car is gonna be repossed. They could show up at your house at any time." to the entire bank. The embarrassment was unbelievable and I was speechless at how rude and unprofessional this gentleman was! They continued to refuse payment and I could not afford to pay all of those payments at once so I just bypassed them all and went to western union to make the payment go directly into my vehicle loan account. It just does not make any sense to me. First of all, I've never heard of a business trying to repossess a vehicle unless they are 90+days behind and never in my wildest dreams heard of a business refusing to accept payment. Seems like a paying customer is more beneficial to a business than a repossession. Especially when the vehicle is worth less than whats owed considering I've only paid pure interest on this stupid loan and not a cent more to principle since I got the loan 3 years ago.... yes I still owe the same exact amount today that I did when I purchased the vehicle 3 years ago... another lovely attribute to NFCU. NFCU should really be on the "not allowed" list that the military puts out at each place. They are only in the business to screw over service members. Not help. Ive literally stopped what I'm doing to take the time out of my busy day to talk so many people OUT of using NFCU over the past few years. It really truely is an AWFUL place to do business. I've had nothing but problems with this horrible business. Never ever again! WORST INSTITUTION IN THE HISTORY OF AMERICA!!!

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